Looking for a job

Nethmi Mahakumara

@nethmimahakumara

Message

I manage LATAM travel booking changes and customer cases in fast-paced remote operations.

Romania

Message

What I'm looking for

I'm looking for a customer support or travel operations role where I can manage cases, communicate with international customers, maintain accurate documentation, and contribute to efficient remote operations.

At Emerging Travel Group, I handle LATAM travel booking modification requests, coordinating changes and keeping customers and partners informed throughout the process.

I manage CRM tickets, review booking details, document cases accurately, and resolve requests in a fast-paced remote environment.

My background also includes customer support, recruitment, candidate screening, database management, visa documentation, and administrative operations across international teams.

Experience

Work history, roles, and key accomplishments

Current

Modification Specialist – LATAM

Current

Emerging Travel Group

Jun 2026 - Present (4 months)

Handles travel booking modification requests for the LATAM market, manages CRM tickets, and communicates with customers and partners.

Travel Booking Ticket Management Client Communication Documentation Case Management

Current

Call Center Specialist

Current

Silverlight Expert Network

Jan 2026 - Present (9 months)

Contacts targeted clients through professional outbound communication, maintains databases, and records customer interactions.

Outbound Communications Database Management CRM Tools Microsoft Office Customer Interaction Recording

Freelance Recruitment Specialist

AVA Family S.R.L.

Jan 2024 - Jan 2026 (2 years)

Managed recruitment activities for international candidates, including sourcing, screening, and interviews, and coordinated visa documentation.

Recruitment Candidate Screening Interviewing Visa Documentation Database Management Microsoft Office

Recruitment Specialist

Hiringasians SRL

Jan 2023 - Dec 2024 (1 year 11 months)

Sourced, screened, and interviewed candidates for roles across multiple industries and assisted with visa applications and employment documentation.

Recruitment Candidate Screening Interviewing Visa Assistance Administrative Support

Customer Support & Recruitment Assistant

Britix

Jan 2022 - Dec 2023 (1 year 11 months)

Recruited candidates for construction roles in the UK, performed initial screening and interviews, and managed administrative tasks including payment tracking.

Recruitment Candidate Screening Interviewing Onboarding Administrative Support Payment Tracking