Looking for a job

Giulia Ghimpu

@giuliaghimpu

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I improve client operations, resolve issues, and maintain accurate contract portfolios.

Romania

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What I'm looking for

I'm seeking a stable remote role in Customer Success, Customer Support, or Operations where I can manage client communication, resolve issues, maintain accurate processes, and contribute in a deadline-driven environment.

I've administered leasing contract portfolios at GRENKE Renting Romania, processing client files across contracts, invoicing and commissions in Gambit. I also guided clients through online-portal queries and flagged incomplete documentation before approval.

At UNTOLD Festival, I supervised teams of 4–8 in a high-volume customer environment, handled escalations, and supported thousands of customers per shift. My work combines calm issue resolution with accurate transaction and process control.

I've also delivered data-quality checks and transcription for IRES Romania, managed reservations and guest reception, and supported recruitment and onboarding through volunteering. I'm fluent in Romanian and English and am seeking a stable remote Customer Success, Customer Support, or Operations role.

Experience

Work history, roles, and key accomplishments

Current

Data Processing & Quality Assurance Collaborator

Current

IRES Romania

Jun 2021 - Present (5 years 3 months)

Transcribed 50+ interviews and focus groups with high accuracy. Performed data quality checks and linguistic proofreading on transcript output.

Transcription Data Quality Assurance Proofreading Attention To Detail

Back Office & Operations Specialist

GRENKE Renting Romania

Mar 2026 - Aug 2026 (5 months)

Administered a leasing contract portfolio in Gambit, processing client files with accuracy. Managed client correspondence and portal support, resolving queries end to end.

GAMBIT Contract Administration Client Communication Data Quality Assurance Microsoft Office

Customer Operations & Cashier Supervisor

UNTOLD Festival

Aug 2024 - Aug 2026 (2 years)

Supervised a team of 4-8, allocating tasks and verifying transaction accuracy. Handled escalations and served thousands of customers per shift in a high-volume environment.

Team Coordination Escalation Management Cash Handling Customer Service Attention To Detail

Career Counselling Intern

CCOPA Career Guidance Centre

Sep 2025 - Jan 2026 (4 months)

Conducted structured counselling exercises and drafted progress reports with administrative follow-up.

Counselling Report Writing Administrative Support

Front Desk & Reservations

Chios Social Lounge

Mar 2022 - Aug 2022 (5 months)

Managed phone and email reservations and organised waiting lists during peak hours. Handled guest reception and resolved unexpected situations calmly.

Reservations Customer Service Communication Skills Problem Solving