Salma El Sabrouty

Managed comprehensive booking processes for global clients, ensuring seamless travel arrangements and providing current destination insights. Collaborated with suppliers to secure competitive rates and resolved customer issues promptly, enhancing satisfaction. Developed tailored travel itineraries to accommodate schedule changes.

Conducted daily audits to ensure strict compliance with quality standards and developed robust quality control protocols for back-office operations. Analyzed performance metrics to identify areas for improvement and collaborated cross-departmentally to resolve quality issues. Enhanced overall service delivery through continuous monitoring.

Managed client relationships to ensure high satisfaction and foster repeat business, collaborating with sales teams to drive revenue through targeted advertising initiatives. Partnered with creative teams to develop visually compelling advertising materials. Analyzed market trends to optimize billboard placement and maximize visibility.

Managed VIP guest check-ins and special requests with exceptional professionalism, maintaining an organized front desk and ensuring timely communication. Coordinated seamlessly with staff to facilitate superior guest experiences for VIP clients. Monitored and updated booking systems to optimize services and promptly resolved issues, ensuring guest satisfaction.

Greeted and welcomed clients, ensuring a warm and personalized experience, and efficiently scheduled appointments to optimize the spa's daily calendar. Managed client inquiries via phone and email, providing informative responses, including health concerns. Maintained spa inventory and accurately processed payments.

Completed high school education, earning a High School Diploma. Focused on general studies to build a foundational knowledge base.