AAAlexandra Anton
@alexandraanton
Customer service specialist with extensive experience in ticketing and support.
RomaniaWhat I'm looking for
As a dedicated customer service specialist with over five years of experience, I thrive in dynamic environments where I can contribute to both team success and customer satisfaction. My journey has taken me through various sectors, including tourism, insurance, and administrative roles, allowing me to develop a versatile skill set that includes ticketing, customer relationship management, and project coordination.
At Esky - IGT Solutions SRL, I honed my abilities in processing bookings and managing customer inquiries, ensuring that each client received the best travel options and support. My commitment to excellence is reflected in my proactive approach to problem-solving and my ability to handle complex situations, such as flight cancellations and refunds, with ease. I take pride in maintaining strong relationships with customers and colleagues alike, fostering a collaborative atmosphere that drives success.
With a background in project management and team leadership, I am eager to leverage my skills in a challenging new role. I believe in continuous learning and growth, and I am excited about the opportunity to contribute to a forward-thinking organization that values innovation and customer-centric solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Esky - IGT solutions SRL
Jun 2022 - Jan 2025 (2 years 7 months)
Responsible for processing bookings and issuing tickets for customers using Amadeus System. Provided assistance via phone and email, managed payments, and handled customer complaints. Ensured compliance with airline rules and maintained customer relationships.
Administrator
Claims Advisory - S.C Marsh insurance-reinsurance broker S.R
Oct 2020 - Mar 2022 (1 year 5 months)
Managed damage claims for mobile phones and electronic devices, handled administrative tasks, and communicated with customers to resolve issues. Registered damages in the system and processed necessary documentation.
Project Manager
Chatty Customer Care - Valoris Center
Mar 2019 - Oct 2019 (7 months)
Coordinated inbound/outbound contact center activities, managed a team of 100, ensured quality standards, and optimized project performance. Developed work procedures and conducted evaluations to improve service delivery.
Assistant Manager
AutoHut
Mar 2016 - Mar 2019 (2 years 11 months)
Managed administrative tasks, including document registration and invoicing. Assisted in the organization of company records and generated reports for accounting purposes.
Assistant Manager
Palmie Bistro
Aug 2009 - Dec 2011 (2 years 4 months)
Oversaw restaurant operations, ensuring customer satisfaction and staff management. Planned menus, coordinated staff schedules, and maintained quality standards in food service.
Education
Degrees, certifications, and relevant coursework
SNSPA
Social Media and Marketing Online
2024 -
Currently pursuing studies in Social Media and Online Marketing, focusing on digital marketing strategies and social media management.
DUDimitrie Cantemir Christian University
Bachelor's degree, International Business Administration
2017 - 2020
Studied International Business Administration, focusing on various aspects of business operations, management, and international trade.
Spiru Haret Ucecom Technical High School
High school diploma, Economy
2006 - 2011
Completed vocational training in Economy, gaining foundational knowledge in economic principles and practices.
Availability
Location
RomaniaAuthorized to work in
Job categories
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