Licinio Grube
@liciniogrube
Experienced customer service professional with a passion for sales.
What I'm looking for
I have solid experience in customer service, sales, and interior construction. My career began as a sales associate at H&M, where I discovered my passion for direct customer interaction and sales. This foundational role ignited my enthusiasm for providing exceptional service and understanding customer needs.
After my time at H&M, I worked at CD Construction in France, where I deepened my craftsmanship and technical understanding in interior construction. This experience allowed me to develop a keen eye for detail and quality in my work. I then transitioned into the communication industry, working as a call center agent in the back office, where I honed my organizational skills and service orientation. Currently, I am at See USA Tours, applying my customer service expertise with international clients, and I am known for my reliability, commitment, and strong customer focus.
Experience
Work history, roles, and key accomplishments
Call Center Agent
See USA Tours
Jan 2025 - Present (5 months)
Provided customer support and consultation for USA travel. Assisted with bookings and tour organization for international clients.
Call Center Agent
Backoffice Call Center
Jan 2022 - Present (3 years 5 months)
Processed customer inquiries and provided problem-solving support over the phone. Developed strong organizational skills and service orientation.
Laborer for Interior Construction
CD Construction
Jan 2019 - Present (6 years 5 months)
Performed various tasks in interior construction. Deepened craftsmanship and technical understanding in the field.
Retail Salesperson / Retail Specialist
H&M
Jan 2017 - Present (8 years 5 months)
Provided customer consultation and managed merchandise presentation. Handled cash transactions and discovered a passion for direct customer interaction.
Education
Degrees, certifications, and relevant coursework
Allianz Energy
Diploma, Solar Panel Installation
Completed a program focused on the installation and maintenance of solar systems. Gained practical experience in mounting solar panels and wiring to ensure system efficiency and functionality.
Extended Secondary School
Extended Secondary School Diploma, General Studies
Obtained an Extended Secondary School Diploma. This credential signifies completion of secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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