Licinio GrubeLG
Open to opportunities

Licinio Grube

@liciniogrube

Experienced customer service professional with a passion for sales.

Colombia

What I'm looking for

I am looking for a role that values customer interaction and offers opportunities for growth.

I have solid experience in customer service, sales, and interior construction. My career began as a sales associate at H&M, where I discovered my passion for direct customer interaction and sales. This foundational role ignited my enthusiasm for providing exceptional service and understanding customer needs.

After my time at H&M, I worked at CD Construction in France, where I deepened my craftsmanship and technical understanding in interior construction. This experience allowed me to develop a keen eye for detail and quality in my work. I then transitioned into the communication industry, working as a call center agent in the back office, where I honed my organizational skills and service orientation. Currently, I am at See USA Tours, applying my customer service expertise with international clients, and I am known for my reliability, commitment, and strong customer focus.

Experience

Work history, roles, and key accomplishments

BC

Call Center Agent

Backoffice Call Center

Jan 2022 - Present (3 years 5 months)

Processed customer inquiries and provided problem-solving support over the phone. Developed strong organizational skills and service orientation.

CC

Laborer for Interior Construction

CD Construction

Jan 2019 - Present (6 years 5 months)

Performed various tasks in interior construction. Deepened craftsmanship and technical understanding in the field.

H&

Retail Salesperson / Retail Specialist

H&M

Jan 2017 - Present (8 years 5 months)

Provided customer consultation and managed merchandise presentation. Handled cash transactions and discovered a passion for direct customer interaction.

Education

Degrees, certifications, and relevant coursework

AE

Allianz Energy

Diploma, Solar Panel Installation

Completed a program focused on the installation and maintenance of solar systems. Gained practical experience in mounting solar panels and wiring to ensure system efficiency and functionality.

ES

Extended Secondary School

Extended Secondary School Diploma, General Studies

Obtained an Extended Secondary School Diploma. This credential signifies completion of secondary education.

Tech stack

Software and tools used professionally

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Licinio Grube - Call Center Agent - See USA Tours | Himalayas