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Lorena Chacon

@lorenachacon

Commercial sales and customer service professional at Teleperformance, recognized for sales indicators above 100% and backing up a team leader.

Colombia

Message

At Teleperformance, I worked as a Customer expert IES call center agent on the Mercado Libre Argentina campaign. I exceeded 100% of sales indicators and was recognized for supporting the team’s performance.

I also backed up the Team Leader, taking on supervision and coordination responsibilities in the leader’s absence, and supported tracking productivity, quality, and target indicators. Earlier, at TRAMELCO SAS, I handled sales and receivables and was recognized for meeting sales figures.

Experience

Work history, roles, and key accomplishments

Customer Expert IES - Agente Call Center

Teleperformance

Jun 2023 - Jul 2026 (3 years 1 month)

Served as a call center agent for the Mercado Libre Argentina campaign, achieving over 100% sales indicators and acting as backup team leader, supervising and coordinating in the leader's absence.

Call Center Sales Team Leadership Customer Service Performance Metrics

Asistente Cartera

Tramelco SAS

Jan 2014 - Dec 2016 (2 years 11 months)

Managed sales and portfolio collection, conducted client visits for personalized service, met monthly goals, telemarketing, and business appointment scheduling. Led the sales process and achieved excellent sales figures.

Sales Portfolio Management Telemarketing Database Management Customer Service