I Sully

Used active listening and relationship-building skills to assess customer needs, build rapport, and deliver viable solutions. Demonstrated products to encourage purchases by showcasing features and benefits.

Promoted products to enhance sales opportunities. Analyzed sales data to identify growth opportunities.

Expanded client base through targeted outreach initiatives. Maintained thorough records of all sales activities to ensure transparency.

Upsold electronics, mobile phones, tablets, consoles, and headphones. Conducted follow-up calls to assure client satisfaction, driving loyalty and repeat business.

Provided high-quality calls to the public for the NHS test and trace department. Handled troubling issues and advised callers on COVID-related matters, including isolation guidelines and tracking movements.

Helped at events such as football tournaments and youth seminars, working with event organizers to arrange tasks for young people. Provided information to visitors and directed them during event days.

Grade: English Literature: C, English Language: B, ICT: B, Mathematics: B

Achieved strong grades in core subjects including English Literature, English Language, ICT, and Mathematics. Developed foundational academic skills across a range of disciplines.

Grade: Merit, Merit, Distinction

Completed a Business Studies program, earning a Merit, Merit, Distinction grade. Gained comprehensive knowledge in business principles and practices.

Undertook studies in Criminology, gaining insights into criminal justice systems and sociological aspects of crime. Due to personal and health reasons, the degree was not completed.