leonardo olay mendez

I am a customer service professional with over 7 years of experience in the banking industry, specializing in customer support, incident management, operational processes, and reporting. Throughout my career, I have worked with sensitive information while maintaining high standards of accuracy, compliance, and service quality.

In my current role as Virtual Visit Executive at BBVA PyME, I assist business clients, validate information, and support operational processes while ensuring service quality standards are consistently met.

Previously, I worked as a Card Theft and Loss Executive at BBVA, where I managed customer incidents, tracked cases, prepared reports in Excel, and handled service requests through multiple communication channels.

Before joining BBVA, I worked as a Customer Service Executive at Citibanamex, providing phone support, resolving customer inquiries, and following up on requests while meeting operational performance metrics.

In addition to my professional experience, I am currently pursuing a degree in Computer Systems Engineering at UVEG, further strengthening my analytical, technical, and problem-solving skills.