Olivia AmonOA
Open to opportunities

Olivia Amon

@oliviaamon

Versatile and motivated individual with strong organizational skills.

Ghana

What I'm looking for

I am looking for a dynamic work environment that fosters growth and values teamwork.

I am a versatile and hardworking young woman, eager to learn and embrace new challenges. My goal-oriented approach allows me to thrive in multi-racial, multi-cultural, and multi-religious environments. I am highly focused and motivated, with a strong orientation towards the efficient delivery of organizational tasks.

Throughout my educational journey at the University of Cape Coast, where I earned my Bachelor of Arts in Sociology, I developed excellent analytical skills that help me understand human behavior and its impact on decision-making processes. My experience as a Remote Coordinator for the International Model of United Nations honed my communication skills and ability to work collaboratively in a team setting.

In my role as a Customer Service Advisor at Concentrix Ghana, I took ownership of customer issues, troubleshooting problems and ensuring resolutions were met. I am proactive, trustworthy, and result-oriented, always striving to improve employer-client relations and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

CG
Current

Customer Service Advisor

Concentrix Ghana

Sep 2023 - Present (1 year 8 months)

Took ownership of customer issues, troubleshot problems, escalated unresolved issues, and documented knowledge as solution articles.

Education

Degrees, certifications, and relevant coursework

University of Cape Coast logoUC

University of Cape Coast

Bachelor of Arts, Sociology

2018 - 2022

Studied Sociology, focusing on the analysis of social behavior, institutions, and structures. Developed skills in research, critical thinking, and understanding societal dynamics.

IC

Ideal College

2018 - 2018

Tech stack

Software and tools used professionally

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