Olivia Amon
@oliviaamon
Versatile and motivated individual with strong organizational skills.
What I'm looking for
I am a versatile and hardworking young woman, eager to learn and embrace new challenges. My goal-oriented approach allows me to thrive in multi-racial, multi-cultural, and multi-religious environments. I am highly focused and motivated, with a strong orientation towards the efficient delivery of organizational tasks.
Throughout my educational journey at the University of Cape Coast, where I earned my Bachelor of Arts in Sociology, I developed excellent analytical skills that help me understand human behavior and its impact on decision-making processes. My experience as a Remote Coordinator for the International Model of United Nations honed my communication skills and ability to work collaboratively in a team setting.
In my role as a Customer Service Advisor at Concentrix Ghana, I took ownership of customer issues, troubleshooting problems and ensuring resolutions were met. I am proactive, trustworthy, and result-oriented, always striving to improve employer-client relations and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Concentrix Ghana
Sep 2023 - Present (2 years 9 months)
Took ownership of customer issues, troubleshot problems, escalated unresolved issues, and documented knowledge as solution articles.
Remote Coordinator
International Model of United Nations
Oct 2021 - Sep 2022 (11 months)
Assisted in driving registration for the IMUN conference and helped interested individuals understand its importance and benefits.
National Service
Electricity Company of Ghana
Nov 2021 - Nov 2021 (0 months)
Provided information about products and services, welcomed customers with a helpful attitude, and processed orders and inquiries.
Education
Degrees, certifications, and relevant coursework
University of Cape Coast
Bachelor of Arts, Sociology
2018 - 2022
Studied Sociology, focusing on the analysis of social behavior, institutions, and structures. Developed skills in research, critical thinking, and understanding societal dynamics.
Ideal College
2018 - 2018
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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