Leticia Rocha Morris

At Smurfit WestRock, I manage three of the largest-revenue and most complex corporate customer accounts, resolving order details, billing discrepancies, returns, credits, and delivery issues. I work closely with sales, scheduling, production, and customers while handling high volumes of calls and emails accurately.

Previously, I supervised forty employees at Nossa Senhora das Dores Hospital, hiring, training, and coaching staff while implementing nutrition policies and maintaining financial records. I bring bilingual communication in Portuguese, English, and Spanish, along with a proactive commitment to growing my skills.