Makinde Pecanha
@makindepecanha
Customer support professional at Autodesk who resolved customer cases in English and Brazilian Portuguese.
United StatesWhat I'm looking for
At Autodesk, I managed customer cases in English and Brazilian Portuguese through case management, phone, email, and chat. I researched and resolved technical, account-access, billing, product-information, licensing, and subscription questions.
I used Salesforce, SAP, and Siebel to document customer needs, coordinate next steps, and maintain accurate case records. I also worked with Brazilian Direct Sales and Customer Success teams on registrations, activations, account features, and contract details.
I trained and coached new team members on technical and account cases and support workflows. I also participated in ScreenMeet and SMS/Texting pilots inside Salesforce, testing tools and sharing structured feedback with Development.
At Other Avenues, I provide customer service and cashiering while rotating across store workflows. I also support ordering, receiving, invoice checks, inventory accuracy, and back-office operations.
Experience
Work history, roles, and key accomplishments
Worker-Owner
Other Avenues
Aug 2026 - Present (1 month)
Provides customer service and cashiering while rotating across store workflows. Supports ordering, receiving, invoice checks, inventory accuracy, and back-office operations.
Managed 30+ daily customer cases in English and Portuguese through case system, phone, email, and chat. Researched and resolved technical, account-access, billing, product-information, licensing, and subscription questions.
Wholesale Account Executive / Shipping Warehouse
Navitas Organics
Aug 2014 - Jan 2018 (3 years 5 months)
Managed B2B wholesale accounts for natural food products and maintained retailer, co-op, and chain relationships. Processed orders, claims, returns, and refunds with careful attention to customer needs and transaction details.
Education
Degrees, certifications, and relevant coursework
National Holistic Institute
Massage Therapy and Health Education, Massage Therapy and Health Education
Completed massage therapy and health education program at National Holistic Institute in 2006.
Laney College
Coursework, Music Composition
Completed coursework in music composition at Laney College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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