Open to opportunities

Lesther Torres

@lesthertorres

Message

Customer-service focused call center and front-desk professional fluent in Spanish, reliable and service-oriented.

Honduras

Message

What I'm looking for

I seek an entry-level customer-facing role in a collaborative, service-oriented environment where I can use my bilingual skills, MS Office knowledge, and strong work ethic to support customers and grow professionally.

I am a customer-service focused professional with hands-on experience in call center operations, front-desk member support, and hospitality service. I bring strong interpersonal skills, reliability, and bilingual fluency in Spanish and English, developed through roles at AnswerHero, Lifetime Fitness, and hospitality and warehouse positions.

I have a record of community involvement and academic recognition, with experience in internships, mentoring, and volunteer projects that demonstrate teamwork and initiative. I am organized, comfortable with MS Office and Windows, and committed to delivering positive customer experiences and supporting operational needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

AnswerHero

Jan 2022 - Present (3 years 9 months)

Provide inbound customer service and receptionist support for a call center, handling member inquiries and front-desk duties to maintain high service levels.

Customer Service Phone Support Communication Microsoft Office Spanish Problem Solving

Front Desk Associate

Lifetime Fitness

Jan 2018 - Dec 2021 (3 years 11 months)

Managed front-desk operations and member services, assisting customers with check-in, membership questions, and facility information to improve member experience.

Customer Service Membership Management Microsoft Office Communication Cash Handling

Package Handler

FedEx Ground

Jan 2017 - Dec 2017 (11 months)

Handled loading and unloading of packages, filling and emptying trailers to support on-time deliveries and efficient warehouse operations.

Material Handling Loading And Unloading Warehouse operations Teamwork Time Management Physical Stamina

Warehouse Production Worker

HEB

Jan 2017 - Dec 2017 (11 months)

Worked on production line producing and packaging bread, ensuring product quality and timely fulfillment of baking/packing tasks.

Packaging Quality Control Physical Stamina

Server / Office Intern

Boudreaux Cajun Kitchen

Jan 2016 - Dec 2017 (1 year 11 months)

Served customers in the restaurant and supported office tasks during an internship, assisting with administrative duties and front-of-house service.

Customer Service Food Service Office Administration Cash Handling

Education

Degrees, certifications, and relevant coursework

Houston Community College

2017 - 2019

Attended Houston Community College from 2017 to 2019.

Northbrook High School

High School Diploma, High School

2016 - 2016

Grade: GPA: 5.6667

Activities and societies: Varsity and junior varsity soccer and cross country; Collegiate Challenge; Internship at Boudreaux Cajun Kitchen; Spring Spirit Baseball; volunteer service activities.

Graduated from Northbrook High School in Spring Branch Independent School District with listed GPA 5.6667.