Open to opportunities

Lesly Heart Batuigas

@leslyheartbatuigas

Message

Executive Virtual Assistant and BPO professional focused on collection, retention and sales.

Philippines

Message

What I'm looking for

I seek a client-focused remote role where I can use retention, administrative, and communication skills to improve satisfaction and processes.

I am a solution-oriented Executive Virtual Assistant with over two years of combined BPO and VA experience, skilled in customer service, retention, and administrative support. I consistently deliver responsive client assistance, manage calendars and email, and handle billing and collections with a focus on accuracy and client satisfaction.

My background includes roles as an Executive Virtual Assistant and retention/collections representative where I negotiated solutions for cancellations, managed high-volume outbound campaigns, and met monthly quotas as a top-performing agent.

I work collaboratively, communicate clearly, and adapt quickly to tools like Kajabi, Spiffy, G-suite, Clicksend, Zoom, Teams, Stripe, and Vonage to support operations and improve client retention.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Leslyheartbatuigas

Oct 2024 - Nov 2025 (1 year 1 month)

Provided executive virtual assistance including customer service, email and cancellation handling, billing dispute resolution, social media management, and calendar management to improve client satisfaction and retention.

Customer Service Calendar Management Social Media Management Kajabi Stripe G Suite Zoom Billing Disputes

Retention Representative

Leaftel Inc.

Jan 2023 - Sep 2024 (1 year 8 months)

Managed customer retention and collections by addressing cancellations, negotiating offers, processing AR payments via Visa/MasterCard, and conducting outbound sales campaigns to meet monthly quotas.