Open to opportunities

Joanna Bolivar

@joannabolivar

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Experienced virtual assistant specializing in retention, back-office, and admin operations.

Philippines

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What I'm looking for

I seek a collaborative, growth-oriented remote role where I can manage retention, billing, CRM, and back-office operations while contributing to process improvements and client satisfaction.

I am a results-driven virtual assistant with strong experience in retention, customer support, billing management, and back-office operations across hybrid and remote roles. I have improved sales through upselling and cross-selling, resolved chargebacks and fraud issues, and helped increase annual revenue through targeted sales strategies.

I manage CRM systems (GoHighLevel), payment platforms (Stripe, Whop, Fanbasis), webinar facilitation, and social media/Telegram community support while maintaining accurate reporting and logistics coordination. I bring a strong work ethic, enthusiasm, and a willingness to learn to ensure efficient daily operations and client satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

BillionaireMarketing

May 2024 - Oct 2024 (5 months)

Provided back-office support including billing, payment processing with Stripe/Whop/Fanbasis, GoHighLevel management, webinar facilitation, and social/Telegram community support.

Virtual Assistance GoHighLevel Stripe Fanbasis Canva Social Media Support Billing Management

Purchasing Manager

Wheelzy

Jan 2024 - May 2024 (4 months)

Developed and executed purchasing and sales strategies, increasing annual revenue by 25% and finalizing offer amounts for vehicle purchases.

Purchasing Sales Strategy Negotiation Revenue Growth Resource Management Stripe

Retention Specialist

KoalaCustomerServiceInc

Mar 2021 - Jan 2024 (2 years 10 months)

Handled lead engagement and customer retention via Chat.io and CRM tools, implemented upselling/cross-selling strategies that increased sales by 20%.

Retention GoHighLevel Upselling Cross Selling CRM Management Reporting

Admin Assistant

SixElevenGlobalServices

Sep 2017 - Feb 2020 (2 years 5 months)

Managed order approvals, email and social media support, and resolved chargebacks and fraud issues to maintain customer satisfaction and reduce dispute resolution time.

Customer Service Email Support Chargebacks CRM Data Entry Billing Management Excel Social Media Support

Education

Degrees, certifications, and relevant coursework

Ateneo de Cagayan

International Relations

2024 - 2025

Enrolled in coursework related to billing, client management, and GoHighLevel system maintenance alongside virtual assistant and back-office responsibilities.

Xavier University

Bachelor of Arts, International Studies

2013 - 2016

Completed studies with a major in International Law: Research Methods in International Relations as part of a Bachelor of Arts in International Studies program.