leslie villaman

Provided customer support by handling inbound inquiries and resolving issues efficiently. Maintained professionalism and met performance metrics including call quality, response time, and customer satisfaction.

Coordinated and assigned transportation routes, ensuring timely and efficient service. Communicated with drivers, monitored schedules, and maintained dispatch logs and incident reports.

Opened new accounts, handled deposits, withdrawals, transfers, and performed account maintenance with 100% accuracy. Provided personalized financial guidance and processed loan applications while ensuring compliance with banking regulations.

Picked, packed, and shipped customer orders efficiently, meeting productivity targets. Operated material handling equipment and contributed to process improvement initiatives.

Welcomed guests and managed check-in/check-out processes, ensuring accurate guest information and payments. Responded to guest inquiries and coordinated with housekeeping and maintenance teams.

Demonstrated expert knowledge of cameras and video equipment, providing personalized product recommendations. Met and exceeded sales targets through proactive engagement and upselling.

Provided exceptional customer service and assisted customers in finding clothing items. Operated the cash register accurately and engaged in upselling and cross-selling techniques.

Completed a Truck Dispatcher Course in June 2023.

Completed training as a Medical Assistant Phlebotomist and EKG technician in October 2017.

Completed high school education, earning a diploma in May 2008.