Glenda Membreno

Delivered packages up to 150 lbs while maintaining accurate delivery records and following traffic laws. Provided timely customer service, safely handled fragile/perishable items, and trained new drivers on company policies and safe driving practices.

Created visually appealing merchandise displays to increase foot traffic and sales. Provided customer service to resolve inquiries and complaints, supported inventory tasks, and helped meet store goals through upselling and recommendations.

Recruited candidates for open job opportunities and delivered orientation classes in English and Spanish. Completed onboarding support including paperwork, phone support, I-9 processing, and background-check data entry while coordinating with supervisors to resolve issues.

Delivered packages and dispatched support to drivers as needed, using GPS guidance for route assistance and on-road incidents. Scheduled and interviewed new employees, trained drivers on safety and driving skills, and maintained DOT-certified operations.

Welcomed customers, prepared alcoholic and non-alcoholic drinks, and recommended menu items based on preferences and dietary restrictions. Managed cash transactions in a POS system, maintained dining cleanliness, and handled peak-hour multitasking (up to 4 tables at a time).

Managed incoming and outgoing calls to members for loan applications and collected required documentation. Entered member data, contacted realtors by phone and email, and processed information to gather DTI ratio details.

Supported high-volume call center operations by assisting members with account questions, troubleshooting, and transaction-related support. Researched account information to the best of knowledge, reviewed accounts, and provided service that earned best-service ratings.

Assisted candidates with job search support and placed work orders for designated assignments. Managed incoming/outgoing calls and coordinated onboarding tasks including drug screens, document scanning, data entry, and assessments.

Handled collections calls and met with customers to discuss budgets and credit for vehicle loan proceeds. Managed outbound/inbound calls, worked through loan closing paperwork, contacted insurance companies for updated information, and filed customer secured records.

Reviewed hospital census to identify self-pay patients and attempted regular patient outreach to screen eligibility for assistance programs. Assisted with financial applications and documented patient information across multiple systems.

Contacted customers regarding accounts, opened new accounts, and collected payments on a daily basis. Balanced drawers every two hours after cash handling, explained available products, and performed file updates, copying, and faxing as needed.

Delivered high-standard customer service by assisting with account issues and resolving customer problems promptly. Managed multi-phone lines, balanced drawers/vault/ATM, provided training for new personnel, and responded immediately to quality complaints.

Completed upper secondary education at Stonewall Jackson High School in Manassas, Virginia.