Mariana Fernandez
@marianafernandez
I deliver customer-focused banking, healthcare, insurance, and retail support while improving accuracy and service.
United StatesWhat I'm looking for
I've supported customers across Walmart, Azura Credit Union, Capitol Federal, Stormont Vail Health, and Gradient Insurance Brokerage. My work spans retail leadership, digital banking, account support, patient registration, and high-volume application processing.
I'm bilingual in Spanish and English and enjoy helping people resolve concerns, navigate services, and receive accurate, timely support. I've trained new hires, handled transactions and data entry, monitored fraud alerts, and kept customer-facing operations running smoothly.
Experience
Work history, roles, and key accomplishments
Implemented visual merchandising changes for holiday displays and coordinated daily stock replenishment. Coached seasonal associates and processed customer returns and exchanges.
Digital Banker
Azura Credit Union
May 2024 - Jun 2025 (1 year 1 month)
Built referral business opportunities and educated clients on services and digital channels. Performed outbound sales and reconciled daily digital transaction logs.
Customer Service Representative
Capitol Federal
Mar 2023 - Apr 2024 (1 year 1 month)
Responded to customer requests and investigated and resolved inquiries and complaints. Maintained up-to-date knowledge of product and service changes.
Patient Registration Specialist
Stormont Vail Health
Nov 2021 - May 2023 (1 year 6 months)
Checked in patients and collected demographics and insurance information. Scheduled appointments and processed co-payments.
Application Processor
Gradient Insurance Brokerage
Jul 2018 - Aug 2021 (3 years 1 month)
Performed data entry for annuity electronic applications and reviewed applications for accuracy. Delivered prompt service to prioritize customer needs.
Education
Degrees, certifications, and relevant coursework
Topeka High School
High School Diploma, General Studies
2014 - 2018
Graduated from Topeka High School in 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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