Jesus Aguilera Dewar

Oversight for the Financial Intelligence Unit's Screening Team. Provide feedback and guidance to ensure analysts adjudicate cases in accordance with American Express procedures, and trained over 100 new analysts on the alert adjudication process.

Delivered a minimum of 100 packages a day and completed 20 delivery stops per hour. Managed 9,000 packages per day as a team during peak season.

Verified product codes, descriptions, and quantities to ensure order accuracy. Packaged items securely and labeled them for shipment, and selected items using voice picking systems.

Maintained a UPH of 18, exceeding the expectation of 14. Constantly a top performer and assigned multiple tasks, ensuring safety and productivity were met daily.

Managed high volume transactions and migrated a minimum of 15 customers a day to bankers. Handled up to $25,000 at a time while completing transactions within 5 minutes.

Managed, trained, and mentored 15 employees at a time. Met daily sales goal of $30,000 as a customer service team and ensured cash drawer funds and credit card transactions were accurate.

Participated in Year Up, a one-year career development program with 250 corporate partners, including college-level courses, professional training, and a six-month internship.

Studied accounting at Glendale Community College from 2015 to 2017.