Leonie Zeedijk
@leoniezeedijk
Experienced customer support agent with strong communication skills.
NetherlandsWhat I'm looking for
I am a dedicated customer support professional with extensive experience in providing exceptional service in the online casino industry. My journey began at IKEA, where I honed my problem-solving skills, and has evolved through various roles, including Senior Customer Support Agent at Decoded HR. Here, I not only supported customers but also took on team lead responsibilities, ensuring that our team delivered the best possible customer experience.
Throughout my career, I have developed a strong ability to communicate effectively across multiple platforms, including social media. My role as a Quality Analyst at Tellus International allowed me to manage quality outputs, ensuring that content moderation met strict policy guidelines. I am passionate about improving user experiences and thrive in fast-paced environments where I can leverage my skills in communication and customer service.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Agent
Decoded HR
Jul 2024 - Jan 2025 (6 months)
Provided support to customers from online casinos via chat and email, answering questions and guiding customers according to company policies. Took over team lead responsibilities when necessary to ensure a high-quality customer experience.
Customer Support Agent
Rubiko
Jul 2023 - Mar 2024 (8 months)
Provided customer support for online casinos through chat and email, addressing inquiries and ensuring compliance with company and iGaming policies to enhance customer satisfaction.
Social Media Customer Support
Cluster SL
Nov 2022 - Jun 2023 (7 months)
Assisted customers on social media platforms, including Facebook and Instagram, by answering questions and guiding them according to client policies while maintaining the preferred tone of voice.
Quality Analyst
Tellus International
Oct 2019 - Nov 2022 (3 years 1 month)
Managed quality output for content moderation agents, ensuring compliance with policy guidelines and improving user experience by addressing disturbing or graphic content.
Call Center Agent
Customer Support Center – IKEA Netherlands B.V.
Jun 2016 - Apr 2018 (1 year 10 months)
Resolved service-related issues and complaints reported by customers and service partners, striving to provide the best customer experience daily.
Intern
Groninger Forum
Feb 2015 - Aug 2015 (6 months)
Worked in the Communication and Marketing department, focusing on copywriting, graphic design, and content creation for various marketing materials.
Overstapcoach
Menzis at Webhelp
Nov 2014 - Jan 2015 (2 months)
Answered incoming calls regarding health insurance, assisting customers in selecting suitable packages or insurance plans.
Intern
Provinciehuis Groningen
Jun 2014 - Jun 2014 (0 months)
Assisted in the Communication department, focusing on copywriting and graphic design to improve departmental processes.
Supermarket Employee
Albert Heijn
Dec 2007 - Jun 2012 (4 years 6 months)
Restocked various departments and provided assistance to customers, ensuring a pleasant shopping experience.
Education
Degrees, certifications, and relevant coursework
Leonie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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