Giovanni Boerstra
@giovanniboerstra
Experienced customer support specialist with a passion for problem-solving.
What I'm looking for
As a dedicated digital nomad with over eight years of experience in customer support roles, I pride myself on my ability to provide exceptional service and troubleshoot technical issues efficiently. My journey has taken me through various roles, including technical customer support at Telus International, where I specialized in Google Workspace solutions. I thrive in environments where I can leverage my strong communication skills and adaptability to enhance customer satisfaction.
In addition to my customer support expertise, I have a creative side that shines through in my passion for board game design. I enjoy applying my design skills to create engaging experiences, blending my technical knowledge with creativity. My educational background in Media Design and Indie Game Development has equipped me with a unique perspective on user experience, which I apply in all my professional endeavors.
Experience
Work history, roles, and key accomplishments
Freelance Translation & Customer Support
Fanatee Games
May 2019 - Present (6 years)
Managed Dutch customer service and translated knowledge base content from English to Dutch. Conducted marketing research and managed customer reviews to enhance service quality.
Technical Customer Support
Telus International
Feb 2021 - Jan 2023 (1 year 11 months)
Provided IT infrastructure solutions and multi-channel support for Google Workspace. Responsible for teaching users how to utilize the platform effectively and resolving technical issues to ensure customer satisfaction.
Technical Drawer
HQ-Pack
Jan 2018 - Feb 2018 (1 month)
Converted technical drawings to digital 2D/3D formats and programmed machines for processing. Involved in stockroom work and operated a forklift truck.
Customer Support
Bol.com
Jan 2017 - Jan 2018 (1 year)
Addressed customer inquiries and resolved issues by actively listening and demonstrating empathy. Managed customer satisfaction metrics and other key performance indicators.
Education
Degrees, certifications, and relevant coursework
Fontys University of Applied Sciences
HBO, Media Design
2013 - 2013
NHTV Breda University of Applied Sciences
HBO, Indie Game Development
2011 - 2012
Pleincollege Eckart
HAVO, HAVO
2006 - 2011
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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