Giovanni BoerstraGB
Open to opportunities

Giovanni Boerstra

@giovanniboerstra

Experienced customer support specialist with a passion for problem-solving.

Netherlands

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

As a dedicated digital nomad with over eight years of experience in customer support roles, I pride myself on my ability to provide exceptional service and troubleshoot technical issues efficiently. My journey has taken me through various roles, including technical customer support at Telus International, where I specialized in Google Workspace solutions. I thrive in environments where I can leverage my strong communication skills and adaptability to enhance customer satisfaction.

In addition to my customer support expertise, I have a creative side that shines through in my passion for board game design. I enjoy applying my design skills to create engaging experiences, blending my technical knowledge with creativity. My educational background in Media Design and Indie Game Development has equipped me with a unique perspective on user experience, which I apply in all my professional endeavors.

Experience

Work history, roles, and key accomplishments

HQ

Technical Drawer

HQ-Pack

Jan 2018 - Feb 2018 (1 month)

Converted technical drawings to digital 2D/3D formats and programmed machines for processing. Involved in stockroom work and operated a forklift truck.

Education

Degrees, certifications, and relevant coursework

Fontys University of Applied Sciences logoFS

Fontys University of Applied Sciences

HBO, Media Design

2013 - 2013

NHTV Breda University of Applied Sciences logoNS

NHTV Breda University of Applied Sciences

HBO, Indie Game Development

2011 - 2012

PE

Pleincollege Eckart

HAVO, HAVO

2006 - 2011

Tech stack

Software and tools used professionally

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