Leonard Udegbulem

I've supported Hooperz_Dreamz and Phinesse by resolving high-volume e-commerce inquiries, managing escalations, and maintaining customer experiences that build loyalty. At Hooperz_Dreamz, I handled 50+ daily inquiries and helped maintain a 93%+ CSAT score during peak campaigns.

I build practical support systems, including ticket tags, macros, SOPs, and Zapier automations. My tagging and macro systems reduced average reply time by 45%, while automated follow-ups and ticket labeling saved hours of repetitive work.

At Youth Orientation for Development, a UNESCO-accredited international NGO, I manage the President's correspondence, calendar, communications, and delegation travel logistics. I also draft formal letters, proposals, and speeches for partners, government bodies, and public-facing contexts.

I'm continuing to grow through Computer Science studies and front-end web development training, bringing comfort with technical troubleshooting alongside customer support and executive assistance.