Open to opportunities

Endurance Godwin

@endurancegodwin

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Customer Support and E-commerce professional delivering fast resolutions and growth.

Nigeria

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What I'm looking for

I’m looking for a fast-paced remote role where I can deliver 1st-tier customer support, manage Shopify/Amazon operations, and use Zendesk/CRM tools to grow leads and exceed CSAT while keeping high data accuracy.

I’m a versatile, results-oriented Customer Support Specialist and E-commerce professional with over 6 years of experience across tech support, retail operations, and virtual assistance. I’m known for resolving complex customer issues through phone, email, and ticketing systems, while consistently exceeding CSAT targets in fast-paced, remote environments.

I’ve managed digital storefronts and sales operations end to end—running Shopify storefronts, optimizing Amazon Seller Central account health, and improving product listings and SEO. I also leverage CRM and technical tools like Zendesk, HubSpot, Zoho, Salesforce, and Intercom to maintain data integrity, optimize workflows, and drive sales pipeline growth through lead generation and appointment setting.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Hi-Tech Towers

Jul 2025 - Mar 2026 (8 months)

Delivered first-tier customer support via phone, email, and ticketing systems, achieving a 92% customer satisfaction rate. Monitored support queues, reassigned technical tickets to optimize response times, and maintained accurate client interaction records across digital channels.