Leonard Kiarie
@leonardkiarie
Results-driven professional with expertise in finance and customer service.
KenyaWhat I'm looking for
I am a highly innovative and results-driven professional with a robust background in finance, customer service, and leadership. My experience spans across various business themes, including customer success, strategy development, finance, product sales, and project management. I leverage my commercial acumen and financial aptitude to deliver top-flight outcomes that exceed expectations.
Throughout my career, I have demonstrated a talent for developing and managing high-achieving teams, ensuring customer satisfaction through the diplomatic resolution of complaints and enhancement of service delivery. My role as a Customer Success Officer at Rockwill Green Energy East Africa has honed my skills in training and performance feedback mechanisms, onboarding new clients, and coordinating solar project management. I am passionate about driving business expansion and performance reporting, and I am eager to bring my expertise to a new challenge.
Experience
Work history, roles, and key accomplishments
Customer Success Officer
Rockwill Green Energy East Africa
Aug 2021 - Present (3 years 10 months)
Managed training and performance feedback for client teams, handled sales and customer care reporting, coordinated onboarding of new clients, and assisted in solar project management.
Customer Support Agent
AGS Travels Agency- Kenya/UAE
Jan 2018 - Jul 2021 (3 years 6 months)
Provided email and live chat support to customers, managed customer relationship platforms, and engaged customers using various communication tools.
Customer Support Specialist
Safaricom Customer Care
Sep 2017 - Jul 2020 (2 years 10 months)
Assisted customers through email and chat support, contributed as a junior customer care representative, and managed customer relationships using CRM tools.
Customer Success Associate
Gaitara Systems Ltd
Jan 2013 - Aug 2017 (4 years 7 months)
Managed sales and customer accounts for software products, trained agents on software installation, and communicated client feedback to management.
Education
Degrees, certifications, and relevant coursework
MUMaseno University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration with IT. Key coursework included Finance, Customer Care, Strategy Development, and Sustainability.
Vision Institute of Professionals
Certification in Public Accountancy, Accountancy
Certification in Public Accountancy (CPA). Key coursework included Accounting, Customer Care, Budgeting, Costing, and Revenue Analysis.
Thika High School
High School Diploma
High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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