ESTHER NJUGUNA

I am a resourceful Customer Experience Professional with a strong background in providing excellent customer support. My experience has equipped me with the skills to diffuse customer complaints effectively, ensuring satisfaction through attention to detail and time management. I pride myself on my ability to read both physical and emotional cues, which allows me to connect with customers on a deeper level.

In my current role as a Sales Representative at Chloride Exide Kenya Limited, I manage cash sales, warranty processes, and customer inquiries related to solar energy products. My previous experience as a Customer Experience Representative has honed my skills in managing social media interactions and ensuring prompt responses to customer queries. I am proficient in various CRM tools and Microsoft applications, which enhance my ability to deliver exceptional service.