Jessie User

I am a seasoned professional with over 5 years of experience in customer service, client relations, and sales management. My expertise lies in customer communication, problem-solving, and service management, which I leverage to enhance customer experiences and contribute to business growth. I am fluent in English and have a proven track record in handling both customer queries and high-value transactions.

In my current role as a Customer Support Specialist at Safaricom, I provide technical and customer support, assist users with mobile services, broadband issues, and mobile money inquiries. I excel in resolving customer issues while maintaining professionalism and ensuring satisfaction. My experience also includes training new customer service agents and collaborating with various departments to enhance service quality.

Previously, I served as a Client Relations Manager for an International Financial Consulting Firm, where I conducted online consultations with potential investors and managed client relationships. My educational background includes a Master of Business Administration from the University of Nairobi and a Bachelor of Commerce from Strathmore University. I am now seeking a remote position where I can apply my skills to further enhance customer experiences.