Marion Kamau

I am a seasoned leader in Project Management and Customer service professional, offering expertise in overseeing all aspects of project management. I am interested in a Customer Success role to continue my career with any organization that will utilize my project management, supervision, and operations skills to benefit mutual growth and success.

I have 11 years of work experience, two years in presales, and 11 years in project management, client relations, and business development. I managed ICT-based projects and played a crucial role in operations.

In my current role, my responsibilities are but not limited to.

- Contract Lifecycle Management: Nurture enterprise-level clients through the contract renewal process, including upselling, contract negotiation, and management of internal multi-department approvals.

- Customer Experience Management (CXM): Outstanding interpersonal skills with the ability to resolve customer challenges, identify process gaps, implement process improvement initiatives, and establish objectives and metrics for tracking and measuring results.

- High profile customer account management: Overcome complex business challenges and make high-stakes decisions using experience-based judgments, strong work ethic, and integrity.

- Corporate Strategy: Characterized as a visionary pioneer, strategist, and tactician. Consistent record of delivering extraordinary results in growth, revenue, operational performance, and profitability.