Leila Juma

I am a strategic and results-driven customer service representative with over 3 years of experience in driving efficiency, revenue growth, and operational excellence. My expertise lies in process optimization, project management, and client relations, where I leverage data-driven strategies to deliver measurable outcomes. I thrive in fast-paced environments, excelling at problem-solving and cross-functional collaboration, which has led to a 50% improvement in key business metrics.

My professional journey includes roles such as Customer Service Executive at Nairobi City Council, where I effectively respond to customer inquiries and resolve complaints while maintaining accurate records. My previous experience as a Call Centre Executive at Kenya Revenue Authority honed my skills in delivering stellar customer service and achieving departmental productivity standards. I am passionate about innovation and continuous improvement, committed to maximizing productivity and optimizing workflows to foster strong stakeholder relationships.