Leonard Bonifacio
@leonardbonifacio
Experienced administrative and customer service professional skilled in social media operations and team leadership.
What I'm looking for
I am a meticulous administrative and customer service professional with proven experience managing social media accounts and leading operational teams. I consistently meet deadlines and apply strong research and communication skills to support remote office procedures.
As Acting General Manager at Kaylin AI, I supervised agents to meet daily KPIs, onboarded and trained new hires, and maintained efficient operational workflows. I managed client portfolios, conducted monthly strategic check-ins, and developed content strategies tailored to diverse niches.
Previously at Ibex Alabang, I delivered voice and chat support, met performance targets, and was recognized as a Subject Matter Expert responsible for mentoring and training new agents. My background emphasizes customer satisfaction, process adherence, and cross-functional versatility.
I am completing a Bachelor of Science in Information Technology and hold prior studies in Information Communication Technology, graduating with high honors. I bring attention to detail, critical thinking, and a client-focused ethos to roles that require reliable administrative and operational support.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Kaylin AI
Feb 2025 - Feb 2026 (1 year)
Served as Acting General Manager and Social Media Manager, supervising agents to meet daily KPIs, onboarding and training new hires to reduce ramp-up time, and managing client accounts with monthly strategic check-ins to drive engagement and retention.
Customer Service Representative
Ibex
Aug 2023 - Jan 2025 (1 year 5 months)
Provided voice and chat customer support, consistently met performance targets, and served as Subject Matter Expert to train and mentor newly hired agents, improving team performance and knowledge transfer.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science, Information Technology
2022 -
Pursuing a Bachelor of Science in Information Technology at Polytechnic University of the Philippines beginning in 2022.
Informatics College - Northgate
Information Communication Technology
2020 - 2022
Grade: High-honors
Completed studies in Information Communication Technology and graduated with high honors in 2022.
Availability
Location
Authorized to work in
Website
shaneleonard.my.canva.sitePortfolio
shaneleonard.my.canva.siteSocial media
Job categories
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