Leonard Bonifacio

I am a meticulous administrative and customer service professional with proven experience managing social media accounts and leading operational teams. I consistently meet deadlines and apply strong research and communication skills to support remote office procedures.

As Acting General Manager at Kaylin AI, I supervised agents to meet daily KPIs, onboarded and trained new hires, and maintained efficient operational workflows. I managed client portfolios, conducted monthly strategic check-ins, and developed content strategies tailored to diverse niches.

Previously at Ibex Alabang, I delivered voice and chat support, met performance targets, and was recognized as a Subject Matter Expert responsible for mentoring and training new agents. My background emphasizes customer satisfaction, process adherence, and cross-functional versatility.

I am completing a Bachelor of Science in Information Technology and hold prior studies in Information Communication Technology, graduating with high honors. I bring attention to detail, critical thinking, and a client-focused ethos to roles that require reliable administrative and operational support.