Rose Lyn Gonzales

Efficiently managed over 100 inbound calls from municipal patients, caregivers, and case managers while proactively making outbound calls as required. Consistently maintained monthly KPI reports and achieved a QA score of 90% or higher. Sent emails to the branch and other departments, ensuring timely follow-ups as needed.

Managed leave of absence processes, ensuring compliance with company policies and relevant leave laws including FMLA and ADA. Reviewed and processed leave requests, demonstrating strong decision-making in approving or denying them. Communicated with customers via email and letters regarding the status of their leave requests.

Served as the primary point of contact for client inquiries via email and phone, providing timely and accurate responses. Scheduled calls and follow-ups with clients to keep them informed and updated on their transactions. Managed daily communication with clients regarding service requests, appointment scheduling, billing concerns, and document submissions.

Assisted in preparing, reviewing, and processing financial documents including purchase orders, disbursement vouchers, and expense reports. Maintained accurate records of government transactions and ensured proper filing of receipts, invoices, and supporting documents. Managed data entry of financial records into the accounting system with a high degree of accuracy and attention to detail.

Studied Graphic Arts and Print Media Technology at the Technological University of the Philippines. Gained knowledge and skills relevant to the field.