Leona Covell

Ensured appropriate content on LinkedIn by interpreting and enforcing ad policies. Researched and identified fraud and scams related to ads, member profiles, and company profiles. Maintained productivity and quality goals while promoting a positive attitude.

Interpreted and enforced Ads policy to ensure only appropriate content was live on LinkedIn. Researched and identified fraud and scams related to ads, member profiles, and company profiles. Maintained productivity and quality goals.

Developed operating procedures, forms, and systems, and facilitated changes in workflows and personnel assignments. Managed weekly and monthly A/P, A/R, profit and loss analyses, and office budgets. Monitored project accuracy, completeness, and timeliness.

Prepared and submitted activity reports for all office personnel, ensuring sales quotas were met. Completed P&C sales and managed marketing procurement. Processed claims promptly and reconciled earned commissions.

Conducted comprehensive training for over 100 host organizations on all aspects of a food and volunteer program. Maintained existing sites through support and development in Nebraska and Iowa. Planned and implemented marketing strategies to increase sales and participation.

Assisted residential and business customers with billing, usage, and emergencies, recording information in multiple databases. Handled call escalations to resolve technical issues and client investigations. Compiled data for state and other assistance agencies.

Analyzed account histories and trends to ensure appropriate actions on reviewed accounts. Worked fraud queues, service requests, and other processing techniques related to fraud indicators. Supported the Quality System infrastructure by performing QA tasks.

Responded to inbound service requests via telephone and email inquiries, assisting prospective clients with Risk Operations processes. Researched and resolved inquiries verbally, in writing, and via email. Reviewed PayPal accounts to determine legitimacy and evaluate associated risk.

Completed yearly budget preparations for the Omaha office and managed all activities of the office staff. Transitioned and implemented state policies at the discretion of the Executive Director. Assisted with agency training.

Utilized knowledge of Federal, State, and City civil litigation in Nebraska and Iowa for filing suits. Performed high-volume data entry. Communicated and corresponded with courts, their personnel, payroll executives, and attorneys regarding cases.

Completed a Bachelor of Science degree with a focus on Organizational and Interpersonal Communications. This program provided a strong foundation in effective communication strategies and organizational dynamics.