Kevin Marsh
@kevinmarsh
Detail-oriented financial fraud analyst with strong quality assurance experience.
What I'm looking for
I am a dedicated professional with a diverse background in financial fraud analysis and quality assurance. My recent role as a Financial Fraud Analyst at Teleperformance involved investigating fraudulent activities on client accounts, utilizing tools like Accertify and Pearl. I excelled in evidence gathering and formulating loss recovery strategies, ensuring that financial institutions received comprehensive appeals based on thorough investigations.
Prior to that, I served as a Quality Assurance Lead at B&D Foods, where I monitored product quality to meet stringent specifications. I led a team of QA Technicians and acted as a liaison with USDA inspectors, ensuring compliance with regulations. My experience also includes technical support at Tandem Diabetes Care, where I utilized critical thinking and problem-solving skills to assist customers with insulin pump issues, and project management at Epiq eDiscovery Solutions, overseeing the production of sensitive legal documents.
Experience
Work history, roles, and key accomplishments
Financial Fraud Analyst
Teleperformance
Apr 2024 - Jun 2024 (2 months)
Investigated alleged fraudulent activity on client accounts using Accertify and Pearl, determining loss recovery strategies. Responsibilities included thorough investigation, evidence gathering, and submitting appeals to financial institutions.
Quality Assurance Lead
B&D Foods
Oct 2022 - Jan 2024 (1 year 3 months)
Monitored product quality to ensure compliance with specifications. Acted as USDA liaison, addressing inspector concerns, and led a team of QA Technicians while conducting bacteria sampling and analysis.
Customer Technical Support Specialist
Tandem Diabetes Care
Dec 2021 - May 2022 (5 months)
Provided technical support for Tandem’s insulin pump and software. Utilized critical thinking and active listening to troubleshoot device issues while ensuring compliance with FDA documentation requirements.
Fulfillment Manager
Epiq eDiscovery Solutions
Feb 2018 - Mar 2020 (2 years 1 month)
Oversaw production projects including archiving, procurement, and digital conversion of legal documents. Managed data warehouse, ensured compatibility testing, and coordinated employee training.
Education
Degrees, certifications, and relevant coursework
Eastern Oregon University
Bachelor of Science, Liberal Studies
2002 - 2004
Bachelor of Science majoring in Liberal Studies with minors in History and Art.
Treasure Valley Community College
Associate of Arts, History
1999 - 2002
Associate of Arts Degree majoring in History.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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