Kevin Marsh - Financial Fraud Analyst - Teleperformance | Himalayas
Kevin MarshKM
Open to opportunities

Kevin Marsh

@kevinmarsh

Detail-oriented financial fraud analyst with strong quality assurance experience.

United States

What I'm looking for

I seek a role that values analytical skills and offers growth opportunities.

I am a dedicated professional with a diverse background in financial fraud analysis and quality assurance. My recent role as a Financial Fraud Analyst at Teleperformance involved investigating fraudulent activities on client accounts, utilizing tools like Accertify and Pearl. I excelled in evidence gathering and formulating loss recovery strategies, ensuring that financial institutions received comprehensive appeals based on thorough investigations.

Prior to that, I served as a Quality Assurance Lead at B&D Foods, where I monitored product quality to meet stringent specifications. I led a team of QA Technicians and acted as a liaison with USDA inspectors, ensuring compliance with regulations. My experience also includes technical support at Tandem Diabetes Care, where I utilized critical thinking and problem-solving skills to assist customers with insulin pump issues, and project management at Epiq eDiscovery Solutions, overseeing the production of sensitive legal documents.

Experience

Work history, roles, and key accomplishments

TE

Financial Fraud Analyst

Teleperformance

Apr 2024 - Jun 2024 (2 months)

Investigated alleged fraudulent activity on client accounts using Accertify and Pearl, determining loss recovery strategies. Responsibilities included thorough investigation, evidence gathering, and submitting appeals to financial institutions.

BF

Quality Assurance Lead

B&D Foods

Oct 2022 - Jan 2024 (1 year 3 months)

Monitored product quality to ensure compliance with specifications. Acted as USDA liaison, addressing inspector concerns, and led a team of QA Technicians while conducting bacteria sampling and analysis.

TC

Customer Technical Support Specialist

Tandem Diabetes Care

Dec 2021 - May 2022 (5 months)

Provided technical support for Tandem’s insulin pump and software. Utilized critical thinking and active listening to troubleshoot device issues while ensuring compliance with FDA documentation requirements.

Education

Degrees, certifications, and relevant coursework

Eastern Oregon University logoEU

Eastern Oregon University

Bachelor of Science, Liberal Studies

2002 - 2004

Bachelor of Science majoring in Liberal Studies with minors in History and Art.

Treasure Valley Community College logoTC

Treasure Valley Community College

Associate of Arts, History

1999 - 2002

Associate of Arts Degree majoring in History.

Tech stack

Software and tools used professionally

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