Naira Balisage

I am a Senior Fraud & Claims Operations Representative with over 5 years of experience in risk assessment and fraud prevention. My expertise lies in strategic planning and process improvement, where I have successfully enhanced security measures and customer satisfaction through meticulous data analysis. I pride myself on my strong leadership skills and analytical thinking, which drive strategic decisions and operational efficiency.

At Wells Fargo, I have resolved numerous fraud inquiries, significantly improving customer satisfaction and operational efficiency. My role involves analyzing data to detect fraud patterns, which has led to improved security measures. I collaborate with teams to streamline processes, achieving measurable outcomes and providing insightful reports on trends that aid in strategic decision-making.

Previously, I worked as a Sales Associate at Claire's Inc, where I maintained appealing displays that boosted customer satisfaction and sales. I also assisted in training new team members, enhancing our team's skills and overall store performance. My commitment to providing safe ear-piercing services has increased customer trust and repeat visits, showcasing my dedication to customer engagement and satisfaction.