Jade's Haven User
@jadeshavenuser
Experienced fraud prevention specialist with strong leadership and communication skills.
What I'm looking for
I am a self-directed and highly motivated leader with a proven track record in fraud prevention and customer service. Currently, I serve as a Senior Fraud Prevention Specialist at Target, where I manage credit bureau disputes and ensure compliance with federal regulations. My role requires exceptional attention to detail and the ability to thrive in a fast-paced environment, handling multiple communication channels while maintaining the integrity of sensitive information.
Previously, I worked as an Adjudicator for the Department of Economic Opportunity, where I meticulously processed unemployment claims and managed sensitive legal data. My experience as a Senior Collections Representative and Senior Sales Account Executive has equipped me with strong sales skills and the ability to build relationships with clients, ensuring their needs are met while exceeding expectations. I take pride in my ability to inspire critical thinking among team members and foster a collaborative work environment.
Experience
Work history, roles, and key accomplishments
Senior Fraud Prevention Specialist
Target
Jun 2022 - Present (3 years)
Manage credit bureau and direct ratings disputes from cardholders while ensuring compliance with Fair Credit Reporting Act guidelines. Handle sensitive banking information and prioritize tasks in a fast-paced environment.
Adjudicator
Department of Economic Opportunity
Apr 2021 - Jul 2022 (1 year 3 months)
Review cases and documents to process unemployment claims accurately while managing sensitive legal data and maintaining communication with claimants.
Senior Collections Representative
ARS National Services, INC.
Sep 2019 - May 2021 (1 year 8 months)
Manage sensitive banking information while resolving outstanding balances through effective communication and relationship building, exceeding client expectations.
Senior Sales Account Executive
Exact Data
Feb 2017 - Mar 2019 (2 years 1 month)
Develop and manage client pipelines while consulting with team members to achieve sales goals. Train and coach team members on sales strategies and marketing techniques.
Inquiry Response Supervisor
Career Education Corporation
Aug 2015 - Feb 2017 (1 year 6 months)
Supervise call center activities and manage a team of customer service representatives, ensuring high standards of service and performance metrics are met.
Education
Degrees, certifications, and relevant coursework
University of Illinois
Bachelor of Arts, Psychology
2012 - 2015
Studied Psychology with a focus on understanding human behavior, cognitive processes, and emotional responses. Engaged in various projects and research that enhanced analytical and critical thinking skills.
George Henry Corliss High School
High School Diploma, Business
2008 - 2012
Completed high school education with a focus on Business and Finance, developing foundational skills in financial literacy, business management, and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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