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Jade's Haven User

@jadeshavenuser

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Experienced fraud prevention specialist with strong leadership and communication skills.

United States

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What I'm looking for

I am looking for a role that values leadership and offers opportunities for growth.

I am a self-directed and highly motivated leader with a proven track record in fraud prevention and customer service. Currently, I serve as a Senior Fraud Prevention Specialist at Target, where I manage credit bureau disputes and ensure compliance with federal regulations. My role requires exceptional attention to detail and the ability to thrive in a fast-paced environment, handling multiple communication channels while maintaining the integrity of sensitive information.

Previously, I worked as an Adjudicator for the Department of Economic Opportunity, where I meticulously processed unemployment claims and managed sensitive legal data. My experience as a Senior Collections Representative and Senior Sales Account Executive has equipped me with strong sales skills and the ability to build relationships with clients, ensuring their needs are met while exceeding expectations. I take pride in my ability to inspire critical thinking among team members and foster a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Current

Senior Fraud Prevention Specialist

Current

Target

Jun 2022 - Present (3 years)

Manage credit bureau and direct ratings disputes from cardholders while ensuring compliance with Fair Credit Reporting Act guidelines. Handle sensitive banking information and prioritize tasks in a fast-paced environment.

Fraud Prevention Compliance Customer Service Dispute Resolution Communication Time Management Data Management Problem Solving

Adjudicator

Department of Economic Opportunity

Apr 2021 - Jul 2022 (1 year 3 months)

Review cases and documents to process unemployment claims accurately while managing sensitive legal data and maintaining communication with claimants.

Data Management Communication Customer Service Problem Solving Time Management Compliance

Senior Collections Representative

ARS National Services, INC.

Sep 2019 - May 2021 (1 year 8 months)

Manage sensitive banking information while resolving outstanding balances through effective communication and relationship building, exceeding client expectations.

Collections Customer Service Communication Problem Solving Relationship Building Compliance Data Management Objection Handling

Senior Sales Account Executive

Exact Data

Feb 2017 - Mar 2019 (2 years 1 month)

Develop and manage client pipelines while consulting with team members to achieve sales goals. Train and coach team members on sales strategies and marketing techniques.

Sales Management Training Marketing Strategies Communication Team Leadership Problem Solving Goal Setting Consultative Selling

Inquiry Response Supervisor

Career Education Corporation

Aug 2015 - Feb 2017 (1 year 6 months)

Supervise call center activities and manage a team of customer service representatives, ensuring high standards of service and performance metrics are met.

Team Management Customer Service Training Communication Time Management Data Analysis Leadership Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Illinois

Bachelor of Arts, Psychology

2012 - 2015

Studied Psychology with a focus on understanding human behavior, cognitive processes, and emotional responses. Engaged in various projects and research that enhanced analytical and critical thinking skills.

George Henry Corliss High School

High School Diploma, Business

2008 - 2012

Completed high school education with a focus on Business and Finance, developing foundational skills in financial literacy, business management, and economic principles.