Tatiyonna Hawkins
@tatiyonnahawkins
Knowledgeable professional skilled in investigative quality assurance and control.
United StatesWhat I'm looking for
I am a knowledgeable professional with extensive expertise in investigative quality assurance and quality control, particularly in the realms of medical, insurance, and financial fraud. My career has been marked by a commitment to ethical practices and resourcefulness, allowing me to effectively manage risks and ensure compliance with regulatory standards. At USAA, I successfully led initiatives that resulted in a 12% increase in compliance, showcasing my ability to drive operational improvements and enhance quality metrics.
Throughout my career, I have demonstrated a strong capacity for leadership and collaboration in diverse environments. My experience as a Quality Assurance Advisor has equipped me with the skills to mentor entry and mid-level associates, while also providing actionable insights to senior leadership. I have a proven track record of compiling and analyzing investigative findings, which has enabled me to deliver comprehensive reports and recommendations that align with enterprise standards.
With a Master’s degree in Criminal Justice and certifications as a Certified Fraud Examiner, I am dedicated to continuous professional development. I thrive in roles that challenge my investigative capabilities and allow me to contribute to organizational success through strategic planning and quality assurance initiatives.
Experience
Work history, roles, and key accomplishments
Quality Assurance Advisor Senior
USAA
Oct 2022 - Present (2 years 8 months)
Responsible for investigating and managing risks related to business activities, ensuring compliance with regulatory standards, and administering quality assurance programs. Achieved a 12% increase in compliance and a 10% increase in quality metrics through effective training and communication.
Catastrophe Field Adjuster
Liberty Mutual Insurance Company
Aug 2021 - Sep 2022 (1 year 1 month)
Investigated property loss claims, determined coverage, and coordinated repairs. Maintained a customer-focused approach while leveraging technology to identify suspicious claims and provide strategic direction.
Paralegal Specialist
U.S. Small Business Administration
Jun 2021 - Aug 2021 (2 months)
Researched laws and regulations for the Disaster Loan Program, reviewed loan authorizations, and investigated fraudulent transactions. Provided guidance and synthesized data into professional reports.
Claim Investigator
State Farm Mutual Automobile Insurance Company
Apr 2019 - Jun 2021 (2 years 2 months)
Conducted thorough investigations into allegations of fraud, managed complex case loads, and identified trends in fraudulent practices. Proposed recommendations for claim handling based on assessments.
Resident Advisor/Quality Assurance Intern
University of Oklahoma
Sep 2017 - Jan 2019 (1 year 4 months)
Assisted in developing quality assurance plans and performed assessments of university programming. Collaborated to issue reports and provided recommendations for organizational efficiency.
Customer Service Representative
Arvest Bank
Sep 2016 - Dec 2016 (3 months)
Managed customer inquiries in a fast-paced environment, identified customer needs, and provided solutions. Ensured compliance with federal regulations while monitoring accounts for quality.
Education
Degrees, certifications, and relevant coursework
The Institute of Internal Auditors
Certification in Progress, Internal Auditing
Currently pursuing Certified Internal Auditor certification to enhance skills in auditing and compliance.
UOUniversity of Oklahoma
Master of Science, Criminal Justice
2018 - 2020
Activities and societies: Participated in various projects related to criminal justice reform and community engagement.
Completed a Master of Science in Criminal Justice, focusing on advanced criminological theories and practices. The program emphasized research methodologies and the application of restorative justice principles in various organizational contexts.
UOUniversity of Oklahoma
Bachelor of Science, Biology
2014 - 2018
Activities and societies: Engaged in research projects and community outreach programs related to biology and cultural studies.
Earned a Bachelor of Science in Biology with a minor in African and African American Studies. The curriculum provided a comprehensive understanding of biological sciences while integrating cultural studies.
Association of Certified Fraud Examiners
Certification, Fraud Examination
2022 - 2022
Achieved Certified Fraud Examiner certification, demonstrating expertise in fraud prevention, detection, and investigation.
Availability
Location
United StatesAuthorized to work in
Job categories
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