Enia Jorge
@eniajorge
Experienced Senior Fraud Analyst with expertise in operational analysis and fraud prevention.
What I'm looking for
I am a dedicated professional with over two decades of experience in fraud analysis, operations, and customer service. My journey began with a degree in Business Administration and expanded into roles that honed my analytical and leadership skills. I take pride in my ability to prevent fraud and ensure compliance, leveraging tools like Falcon and Accurint to identify trends and mitigate risks.
My career at Bank of America has been pivotal, where I've excelled as a Senior Fraud Analyst and Operation Analyst. I've successfully investigated fraudulent activities, managed GL accounts, and trained new associates. My commitment to excellence has been recognized with multiple awards, including the Performance Excellence Award.
Fluent in English, Portuguese, and Spanish, I thrive in fast-paced environments and am adept at handling multiple tasks with precision. My approach is detail-oriented, and I am passionate about contributing to a company's success through my skills and experience.
Experience
Work history, roles, and key accomplishments
Operation Analyst
Bank of America
Sep 2018 - Nov 2019 (1 year 2 months)
Responsible for daily analysis and resolution of operational issues, product implementation, and inventory reconciliation while guiding associates on procedural changes.
Senior Fraud Analyst
Bank of America
Sep 2018 - Nov 2019 (1 year 2 months)
Conducted investigations into potential fraud, analyzed accounts for suspicious activity, and provided excellent customer service while ensuring compliance with regulations.
Executive Assistant
Carnaval Realty Mortgage Company
Jan 2005 - Apr 2007 (2 years 3 months)
Managed marketing materials for promotional events, assisted clients in multiple languages, and organized company sales events. Provided support in property listings and customer interactions.
Proof Operator
Bank of America
Sep 1999 - Nov 2000 (1 year 2 months)
Encoded domestic and international checks, balanced transactions, and ensured accuracy in financial operations.
Sales and Credit Manager
Mappin Department Store
Sep 1987 - Jan 1996 (8 years 4 months)
Managed sales operations, resolved customer issues, and maintained inventory while achieving monthly sales goals.
Education
Degrees, certifications, and relevant coursework
Enia hasn't added their education
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