At Essential Heating and Air, I scheduled and dispatched HVAC service calls, installations, and maintenance appointments using Housecall Pro. I planned technician routes in Google Maps and reduced scheduling delays through improved dispatch coordination and workflow planning.
I also handled customer calls, texts, and emails, booked and rescheduled appointments, and created invoices and work orders. When urgent heating or cooling failures came in, I used the P1/P2/P3 system to prioritize requests and coordinate emergency dispatches.
At ELI Z Group, I handled 150+ daily customer inquiries across phone, email, live chat, and social media. I processed orders, refunds, returns, and exchanges, and increased average order value by 40 to 50% through upselling.
My experience also includes preparing legal documents and managing court filing workflows at Baig Law Office, along with supporting client appointments and records at Lartey Realty Group. I hold a Master of Information Technology from Miva Open University and a Professional Virtual Assistance Certificate from AQSkills.org.
