Open to opportunities

Nsikan Essien

@nsikanessien

Message

Client support coordinator and technical dispatcher optimizing workflows and CRM accuracy.

Nigeria

Message

What I'm looking for

I seek remote roles where I can manage high-volume scheduling and dispatch, improve CRM accuracy, train teams, and support HIPAA-compliant client operations.

I am a client support coordinator and technical dispatcher with 3+ years supporting healthcare providers and property management clients in high-volume remote environments. I specialize in dispatch coordination, route optimization, warranty and vendor coordination, and maintaining EHR/CRM documentation accuracy at 98–99% while ensuring HIPAA and data privacy compliance.

I have experience using ServiceTitan, CallRail, ECW, and Google Maps to manage scheduling and communications across multiple locations, train new team members, and escalate urgent cases to clinical teams to maintain continuity of care. I bring proven time-sensitive operations management, professional de-escalation, and cross-functional communication skills to deliver structured, compliant service delivery.

Experience

Work history, roles, and key accomplishments

Current

PM Client Support Dispatcher

Current

Techvill Appliance Repair

May 2024 - Present (1 year 10 months)

Dispatch 6+ technicians daily using ServiceTitan across multiple locations, optimize routes to reduce service delays, and process 30+ warranty and property management requests daily while maintaining accurate CRM records and training new staff.

ServiceTitan Google Maps Dispatch Coordination Route Planning Warranty Management Training

Client Support Coordinator

Vitality Care Wellness

Dec 2022 - Aug 2023 (8 months)

Scheduled 30+ patient appointments daily and coordinated schedules for 5 providers using eClinicalWorks, maintained 98–99% EHR documentation accuracy, escalated urgent cases to clinical teams, and ensured HIPAA-compliant data handling.

EHR Scheduling HIPAA compliance Escalations Patient Coordination Onboarding