Nsikan Essien

I am a results-driven Customer Support and Operations Specialist with a proven track record of managing high-volume communication pipelines and driving client retention for North American businesses. Specializing in the intersection of operational logistics and customer success, I consistently manage between 30 to 60 daily customer touchpoints while maintaining strict service-level agreements.

Throughout my career, I have excelled at turning operational friction into growth opportunities. At Techvill, I optimized daily route schedules and technical work orders for a team of field technicians using ServiceTitan and CallRail, while directly managing high-stakes client escalations with a 95% department satisfaction rate. My strategic approach to managing hot and cold outreach for corporate property accounts allowed me to co-secure $40,000 to $60,000 in monthly recurring contract revenue and boost long-term business collaboration to 80%.

Equipped with deep CRM discipline across platforms like HubSpot and a natural capability for training remote teams, I thrive in fast-paced environments where speed, data accuracy, and emotional resilience are required to protect the bottom line."