At Charles and Louis LP, I coordinated schedules and monitored them to help reduce scheduling conflicts by 40%. I also managed administrative email correspondence, contributing to a 30% improvement in response time.
As a Call Center Agent at the National Emergency Management Agency (NEMA), I handled 20–30 inbound calls daily, including calls from people in distress. I documented cases and coordinated with relevant stakeholders to support timely responses.
I use Google Calendar, Google Docs, and Google Sheets to organize schedules and records. My experience also includes customer follow-up, task tracking, and escalating urgent or complex issues.
