Lenolia Givens

Handles and resolves a high volume of incoming calls in a call center environment by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer. Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner using strong English communication skills.

Responded to incoming calls, emails, or chats and made outbound calls regarding Federal Student Aid (FSA) Loan Servicing in a high-volume call center. Answered inquiries and notated accounts regarding information provided and actions taken, ensuring clear English communication and customer satisfaction.

Answered incoming calls and responded to customer emails in a fast-paced call center, providing exceptional customer service. Managed and resolved customer complaints using strong English communication and problem-solving skills.

Handled inbound calls in a call center environment, assisting customers with card activation of healthcare spending accounts. Received and recorded customer concerns via phone, demonstrating strong English communication.

Assisted patients with Medicare plans and offered additional benefits, utilizing customer service and sales skills. Handled inbound calls in a call center environment, processing patient prescription refill orders and submitting to pharmacy.

Organized and sorted office documents, supporting call center administrative operations. Answered and assisted incoming phone calls with a focus on customer service and English communication.

Completed daily and monthly refurbishments of delinquent accounts in a customer service and collections environment. Developed and negotiated payment arrangements with customers to meet office quotas, demonstrating strong English communication and sales skills.

Handled customer inquiries and problem solving in a high-volume call center setting. Resolved commercial accounting resolutions on a daily basis, ensuring clear English communication.

Handled cash, credit card, and ATM transactions in a customer service-focused environment. Negotiated sales contracts for airline, hotel, and car packages, demonstrating strong sales and English communication skills.

Prepared written correspondence to verify guest transactions with the hotel, using clear English communication. Executed proper sales techniques to promote the hotel on the telephone to potential guests, supporting call center and sales objectives.

Completed the Respiratory Therapy Program at PIMA Medical Institute in 2018.

Earned a Travel & Tourism Occupation Certification from ACI Travel & Broadcasting College in 1993.

Received a General Education Diploma from Pine Bluff High School in 1991.