Open to opportunities

Riquel Joyce

@riqueljoyce

I am an experienced administrative and customer-service professional delivering accurate support and client-focused solutions.

United States

Message

What I'm looking for

I am seeking a stable role using my administrative and customer-service skills, with clear processes, teamwork, and opportunities to support customers and grow operationally.

I am a dependable customer-service and administrative professional with broad experience across call centers, financial services, and healthcare support. I have handled account openings, payments, billing research, and loan documentation while maintaining confidentiality and high service standards.

Most recently I worked as a Pharmaceutical Analyst, answering provider emails, logging patient dashboard entries, and managing device orders using mobile tools. Previously I spent years in collections, member services, and loan processing where I prepared loan packages, researched credit, created repayment plans, and submitted files to underwriters.

I bring strong Microsoft Office and CRM experience, clear communication, and a focus on accuracy and longevity in my work. I seek roles where I can apply my operational skills, support customers effectively, and contribute to steady, process-driven teams.

Experience

Work history, roles, and key accomplishments

Pharmaceutical Analyst

C3i

Aug 2022 - May 2024 (1 year 9 months)

Managed physician email triage and logged patient dashboard entries, inputting orders for monitoring devices and supporting mobile data-entry workflows to maintain clinical records.

Order Entry Data Entry CRM

Customer Service Representative

Collecto Inc

Jul 2020 - Jul 2022 (2 years)

Managed account openings and billing for American Water customers across multiple states, collected payments, created installment plans, and coordinated with internal departments to resolve usage and billing issues.

Customer Service Billing Account Management Collections Payment Processing CRM Communication

Member Service Representative

NAE Federal Credit Union

May 2015 - Feb 2020 (4 years 9 months)

Processed member account transactions and end-to-end loan applications, prepared loan documentation, researched credit status, and submitted files to underwriters while maintaining high-quality member service.

Loan Processing Loan Documentation Credit Analysis Customer Service Underwriting Microsoft Office

Customer Service Representative

Sutherland Global Services

Sep 2014 - May 2015 (8 months)

Verified insurance coverage for Blue Shield of California members, adhered to plan procedures, maintained confidentiality, and executed multi-tasking customer and project work using CRM and Microsoft Office.

Insurance Verification Customer Service CRM Microsoft Office Compliance

Customer Service Representative

NCO Group

Jul 2014 - Sep 2014 (2 months)

Handled customer calls and claims, reviewed contract breaches with clients, processed orders and requests, maintained records, and resolved complaints to ensure customer satisfaction.

Customer Service Claims Processing Contract Review Records Management