Open to opportunities

Lenny Crave

@lennycrave

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I manage payroll accounts, resolve client issues, and improve operational processes for high-volume teams.

United States

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What I'm looking for

I'm looking for a client services, payroll, account management, or operations role where I can resolve complex issues, improve processes, support onboarding, and build long-term customer relationships.

At CBIZ, I manage 135+ payroll client accounts as the primary contact for service inquiries, account administration, and issue resolution. I support payroll processes, maintain accurate records, reconcile reporting variances, and help ensure regulatory compliance.

I've coordinated UKG Ready transitions and client onboarding through training, written documentation, and ongoing implementation guidance. I also create reference guides that improve consistency and strengthen team training.

Previously, at Lululemon, I led guest-facing operations and produced monthly and quarterly reports using PowerBI and Medallia to support business planning. I streamlined inventory processes, reducing unnecessary stock and saving more than $3,000.

At Whole Foods Market, I supported front desk and administrative operations, managed HR administration for 80+ employees, coordinated vendors, and resolved customer escalations with professionalism and policy compliance.

Experience

Work history, roles, and key accomplishments

Current

Payroll Accounts Manager

Current

CBIZ, Inc.

Sep 2024 - Present (1 year 11 months)

Manage a portfolio of 135+ client accounts, serving as the primary point of contact for service inquiries, account administration, and issue resolution. Administer payroll processes, coordinate account transitions to UKG Ready, and support client onboarding with training and documentation.

Administrative Support Client Services Payroll Administration Account Management UKG Ready Excel Teams Outlook Salesforce Onboarding Records Management Timekeeping

Guest Experience Manager

Lululemon Athletica, Inc.

Jul 2023 - Sep 2024 (1 year 2 months)

Delivered exceptional customer experience by serving as a primary resource for guests and supporting daily front-of-house operations. Prepared monthly and quarterly operational reports using PowerBI and Medallia, and streamlined inventory processes saving over $3,000.

Customer Experience Front Desk Operations Reporting Power BI Inventory Management

Store Operations Assistant Manager

Whole Foods Market

Aug 2021 - Jul 2023 (1 year 11 months)

Supported daily administrative and front desk operations for a high-volume retail location. Managed HR administrative functions for 80+ employees, coordinated vendor services, and served as the primary point of contact for customer escalations.

Administrative Support Front Desk Operations HR Administration Onboarding Offboarding Vendor Management Customer Escalation