Jack Walker III
@jackwalkeriii
Customer Care Consultant with expertise in payroll and client relations.
United StatesWhat I'm looking for
I am a dedicated Customer Care Consultant with extensive experience in payroll, HR, and client management. At Zenefits, I resolved an average of 75–100 client inquiries weekly, achieving a remarkable 98% satisfaction score. My ability to lead high-complexity cases and collaborate with engineering teams has significantly reduced ticket resolution times and improved overall service delivery.
Throughout my career, I have consistently demonstrated my commitment to excellence. As a Community Manager at Regus, I managed over 100 client accounts and improved retention rates by 15% year-over-year. My proactive approach to problem-solving and team leadership has resulted in enhanced operational efficiency and client satisfaction across various roles.
With a Bachelor’s degree in Journalism and Asian American Studies from San Francisco State University, I bring strong analytical and communication skills to my work. I am passionate about delivering exceptional service and fostering positive relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Customer Care – Time & Pay Consultant
Zenefits, LLC / TriNet Group, Inc.
May 2021 - Present (4 years 2 months)
Resolved an average of 75–100 client inquiries weekly across payroll, tax, HR, insurance, and benefits with a 98% satisfaction score. Led resolution of Tier 2 and high-complexity cases involving Payroll, Timekeeping, and 401(k) integration, reducing average ticket resolution time by 30%.
Community Manager
Regus Management Group, LLC
Dec 2017 - Oct 2020 (2 years 10 months)
Managed 100+ client accounts, improving center retention by 15% year-over-year through excellent service delivery. Consistently met or exceeded monthly sales and operational goals; boosted ancillary service sales by 20% through upselling and client engagement.
Payroll Account Specialist & Manager
Payroll Resource Group
Jan 2015 - Sep 2017 (2 years 8 months)
Managed payrolls for 150+ business clients including enterprise-level accounts. Achieved 100% on-time payroll processing across clients while reducing input errors by 40% through rigorous QA processes.
Member Services Representative
Club One / Active Sports Inc. & Village Fitness Center
Jan 2014 - Jan 2015 (1 year)
Delivered frontline support to 300+ gym members daily, resolving 95% of issues at first contact. Managed daily billing transactions, reduced past-due accounts by 20% through follow-ups and outreach.
Front Desk Representative
Federal Fitness Center / Club One Inc.
May 2007 - Dec 2013 (6 years 7 months)
Served as first point of contact for 250+ members and staff, maintaining smooth daily operations and high member satisfaction. Processed membership and billing documents with 100% accuracy and timely submission to corporate.
Education
Degrees, certifications, and relevant coursework
San Francisco State University
Bachelor of Arts, Journalism & Asian American Studies
Studied Journalism and Asian American Studies. Gained skills in communication, research, and critical analysis.
Availability
Location
United StatesAuthorized to work in
Job categories
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