ICIulia Cercea
@iuliacercea
Detail-oriented HR professional with extensive experience in process optimization.
United StatesWhat I'm looking for
I am a highly skilled and detail-oriented professional with extensive experience in retail, customer service, human resources, finance, office management, and banking. My career has been marked by a strong commitment to excellence and a proven ability to optimize processes. Currently, I serve as a Human Resources Coordinator at Compass Group USA, where I support over 400 employees and managers with various HR functions, including payroll and onboarding. My role involves leading large job fairs and overseeing personnel data records, showcasing my ability to manage complex HR operations effectively.
Prior to my current position, I held various roles within the same organization, including Associate Controller and Human Resources Specialist, where I prepared finance-related reports and managed full-cycle hiring processes. My experience also extends to working as a VP Assistant and Office Manager at Lester Lampert Corporate Division, where I implemented new operating systems and introduced recognition awards that drove profitability. With a Bachelor of Science in Technical Management and a GPA of 4.00, I am committed to continuous learning and professional development.
Experience
Work history, roles, and key accomplishments
Human Resources Coordinator
Compass Group USA
Jun 2022 - Present (3 years)
Support over 400 employees with HR processes including payroll and onboarding. Lead hiring initiatives and maintain personnel data records. Mentor junior staff and assist with HR-related projects.
Associate Controller
Compass Group USA
Jun 2021 - May 2022 (11 months)
Prepared finance reports and assisted in budgeting for a multi-million dollar account. Managed sales entry and closing processes for various dining units.
Human Resources Specialist
Compass Group USA
Jun 2018 - May 2021 (2 years 11 months)
Provided HR support for over 350 employees, managing full-cycle hiring and participating in labor meetings and employee training.
VP Assistant and Office Manager
Lester Lampert Corporate Division
Jan 2017 - Jun 2018 (1 year 5 months)
Managed office operations and purchasing, resolved inquiries, and implemented a new operating system to improve profitability.
Customer Service Advisor
Smith & Nephew Ltd
Aug 2015 - Nov 2016 (1 year 3 months)
Processed customer orders and returns, supported sales representatives, and managed large sales orders using SAP.
Payroll Specialist
Paychex
Jun 2015 - Jul 2015 (1 month)
Handled payroll processing and provided support for payroll-related inquiries.
Contact Center CSR
Chico's FAS Inc
Mar 2013 - Jun 2015 (2 years 3 months)
Provided customer service support in a contact center environment, addressing inquiries and resolving issues.
Bank Teller
Regions Bank
Jan 2011 - Mar 2013 (2 years 2 months)
Managed customer transactions and provided banking services to clients.
Bank Teller
Truist Bank
Jan 2007 - Jan 2011 (4 years)
Handled customer transactions and provided banking services, ensuring compliance with banking regulations.
Guest Service Team Member
Target Stores
Apr 2006 - Jan 2011 (4 years 9 months)
Provided customer service and support in a retail environment, ensuring a positive shopping experience.
Education
Degrees, certifications, and relevant coursework
DUDeVry University
Bachelor of Science, Technical Management
2017 - 2019
Grade: 4.00
Completed a Bachelor of Science in Technical Management with a focus on Human Resources. Graduated with a GPA of 4.00, Summa Cum Laude.
FCFlorida Southwestern State College
Associate of Arts, General Studies
2007 - 2010
Grade: 3.84
Earned an Associate of Arts degree in General Studies with a GPA of 3.84.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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