Cara-Noelle Guzman

Lead global enterprise Managed Services operations supporting UKG Pro Workforce Management, UKG Pro Extended Services, Workforce Value Solutions, and strategic Managed Service initiatives across the global service delivery team. Responsible for operational governance, portfolio performance, service commercialization, customer success, and organizational scalability across multiple post-live SaaS s

Worked as Manager, Benefits System Consulting at UKG.

Coordinate logistics for new hire orientations and employee training sessions.
Perform administrative work, including scheduling, maintaining files and sorting mail for the Human Resources department.
Track and update hourly employee leaves of absence.
Assist warehouse supervisors with the hiring process, including submitting job postings online and scheduling candidate interviews.

Worked as Substitute Teacher at EUREKA UNION SCHOOL DISTRICT.

Worked as Substitute Teacher at San Juan Unified School District.

Responsible for day-to-day management of leave administration and ADA-interactive management to assigned locations. Responsibilities include advising human resources, managers and employees on all federal, state, local, and company guidelines regarding leave of absence and accommodation. Also responsible for approval and denials of leave requests, tracking and reporting on statuses of multiple t

Responsible for managing and implementing the Partnership’s: (a) Operational functions; (b) Human Resources program; and (c) Contributing to organizational activities.

Operations
-Manage the implementation of the Partnership’s operations and administrative functions following organizational policies and procedures, programmatic standards, grant deliverables and contract compliance guidelines;
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• Provided in-person crisis response to sexual assault survivors during forensic examinations and law enforcement interviews.
• Offered emotional support, crisis intervention, and resources to empower survivors throughout their journey.
• Collaborated with law enforcement and healthcare professionals to ensure a comprehensive support system.
• Contributed to a 25% increase in survivor engage

Supported three non-profits on one campus in Fair Oaks: a small independent college for teachers, a center for working with autistic youth, and an incubator for social enterprises. As the sole HR employee supporting these three non-profits, my responsibilities and contributions include:

•Diligently worked to reconfigure the HR department of each organization to serve and better meet the strateg

• Acted as primary point of contact for VSP clients via telephone and email.
• Benefit administration for VSP client companies.
• Assisted clients with billing concerns; ensure bill accuracy and process necessary changes.
• Reviewed group structure, eligibility and rates to ensure accurate billing and reporting.
• Produced contracts, ensured legal obligations are met.
• Implemented and installed n

• Responded to inbound telephone inquiries from members, doctors and pharmacies.
• Required an in-depth knowledge in: utilizing the plan, processing verifications of eligibility, and accurate completion of necessary documentation and forms processing.
• Participated in Out Bound Calling projects for Member Retention due to high performance.

• Ticketed passengers
• Dispatched flights.
• Processed station Payroll and send to HQ electronically for payment.
• Certified Complaint Resolution Official in compliance with 14 CFR Part 382 of the DOT.

Quality Assurance Analyst
• Monitored consultant performance and compiled statistical data on quality performance.
• Provided feedback and coaching opportunities to consultants.

Human Resources Assistant Manager
• Payroll
• Recruiting activities: recruiting applicants, applicant screening, interviewing, new hire orientation, training and on-boarding.
• Employee scheduling.

Cus

• Processed store payroll.
• Managed accounts receivable and accounts payable for store.
• Recruiting activities: applicant screening, interviewing, new hire orientation.
• Completed weekly store employee schedule.

Post Graduate Program in Generative AI for Business Applications

Sep 2025 · Expires Oct 2026

Sep 2025 · Expires Oct 2026

May 2025

Jun 2025

Aug 2025

Sep 2025

Apr 2024

May 2024

Aug 2022

Jul 2021

Jul 2021

Jul 2021

Jul 2021

Dec 2016 · Expired Dec 2017