Lena User

LU

Open to opportunities

Lena User

@lenauser3

Dedicated service employee with a passion for customer support.

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated service employee currently working at The Gaming Factory in Vlissingen. My experience spans various roles, including customer service representative at Media Markt and reception employee at a boutique hotel. I thrive in dynamic environments where I can assist others and ensure a positive experience.

Throughout my career, I have developed strong communication skills in both German and English, and I possess basic knowledge of French. My educational background includes secondary school (VWO) at IGS Maifeld, where I honed my abilities in critical thinking and problem-solving.

I am eager to continue growing in my career, seeking opportunities that allow me to leverage my skills in customer service and administration while contributing to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

TF

All-round Service Employee

The Gaming Factory

Jan 2025 - Present (6 months)

Provided all-round service to customers in a dynamic entertainment environment. Assisted with various operational tasks to ensure smooth facility functioning.

Customer Service Operations Teamwork Problem Solving Communication

FH

Breakfast Service Employee

Fletcher Hotels

Jul 2024 - Present (1 year)

Prepared and served breakfast to hotel guests, ensuring a pleasant dining experience. Maintained cleanliness and organization of the breakfast area.

Food Service Customer Service Hospitality Time Management

BH

Reception Employee

Boutique Hotel

May 2024 - Present (1 year 2 months)

Managed guest check-ins and check-outs, ensuring a smooth and welcoming experience. Handled reservations and addressed guest inquiries efficiently.

Customer Service Hotel Operations Communication Problem Solving

MM

Customer Service Representative

Media Markt

Apr 2023 - Present (2 years 3 months)

Provided comprehensive customer support, resolving product issues and inquiries. Assisted customers with purchases and offered product information.

Customer Support Sales Product Knowledge Conflict Resolution Communication

PK

Kindergarten Teacher Intern

Pusteblume Kindergarten

Supported the learning of children in various subjects. Assisted lead teachers with classroom activities and daily routines.

Childcare Classroom Management Educational Support Communication

CA

Administration Minijob

Caritas

Jan 2023 - Present (2 years 6 months)

Performed various administrative tasks to support daily operations. Organized documents and maintained records.

Administrative Support Data Entry Document Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

EG

Elementary school St. Georg

Primary School Certificate, General Studies

Completed primary education at St. Georg in Polch. Developed foundational academic skills in various subjects.

IM

IGS Maifeld

VWO Diploma, General Studies

Attended secondary school at IGS Maifeld, completing the VWO program. Gained comprehensive knowledge across a broad curriculum.

Tech stack

Software and tools used professionally

VWO

Gmail

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