Open to opportunities

lena da silveira

@lenadasilveira

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Performance-driven sales leader blending human connection and digital systems.

Portugal

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What I'm looking for

I seek a human-centric team role where I can apply CRM and leadership skills to drive measurable results, streamline processes, and grow into a leadership position.

I am a results-focused sales and after-sales professional with over 15 years of leadership experience, skilled at turning conflicts into loyalty and consistently meeting performance targets.

I transitioned into the digital space where I apply CRM and workflow management—notably HubSpot (Super Admin) and Google Workspace—to streamline online communities and enhance customer journeys.

My background includes high-performance retail sales in electronics, after-sales operations, team leadership and training, and a representative role in a blockchain startup where I handled CRM, content collaboration, and was trained for a team leader position.

I seek to join a team that values a human-centric approach, measurable results, and a disruptive perspective on process management, bringing practical leadership, digital communication, and conflict-resolution strengths.

Experience

Work history, roles, and key accomplishments

Sales Representative

Viveel

Nov 2022 - Apr 2023 (5 months)

Served as sales representative in a blockchain startup, managing CRM workflows and collaborating with marketing to create content; trained for a Team Leader role and improved post-sale engagement.

HubSpot CRM Management Sales Collaboration Customer Retention Digital Communication

After-Sales Assistant

Auchan Retail

Jun 2017 - Jul 2022 (5 years 1 month)

Managed after-sales repair workflow and welcome desk while achieving high sales performance in electronics and resolving customer complaints to drive loyalty.

Customer Service Conflict Resolution Sales Workflow Management Data Entry Google Workspace

Store Manager

Restaurante Páteo

Mar 2017 - Jun 2017 (3 months)

Oversaw daily operations, recruited and led staff, and maintained service quality to ensure smooth restaurant performance during tenure.

Team Leadership Recruitment Operations Management Customer Service Staff Training Scheduling

Sales Representative

CRH Interpessoal

Sep 2008 - Jul 2011 (2 years 10 months)

Promoted to Team Leader and Trainer within six months while handling sales, administrative management, contract registration, and ensuring data quality.

Sales Team Leadership Training Contract Administration Data Quality Customer Relations Administrative Management