Lena Blöcker

Provided customer support for general and technical inquiries, guiding customers through processes and communicating information clearly. Maintained and documented customer interactions in the CRM system.

Provided first-line customer support for general and technical inquiries, guiding customers through processes and communicating clearly. Maintained and documented customer interactions in the CRM system to ensure smooth service.

Supported study participants during clinical trials, acting as a trusted intermediary between subjects, medical staff, and project management. Organized study procedures and performed precise data collection under quality standards.

Planned and executed private and corporate events while leading service teams and optimizing operational processes for a smooth customer experience. Built and maintained long-term customer relationships.

Conducted telephone acquisition of new business customers using cold calling and lead management for targeted customer base expansion. Discussed service packages and offers with business clients and supported negotiation through sales pipeline learning.

Provided nursing support and demonstrated strong multitasking under high pressure by maintaining a calming and safe environment. Focused on patient care and responsiveness in demanding situations.

Pursuing a B.Sc. in Nutritional Sciences through distance learning at IU International University of Applied Sciences since March 2025.

Completed the State Examination to qualify as a Registered Nurse at St. Marien Krankenhaus Berlin in March 2021.

Graduated with the Abitur (General Higher Education Entrance Qualification) from Gymnasium Fridericianum Schwerin in July 2017.