Open to opportunities

DownLow User

@downlowuser

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I translate technical services into clear customer outcomes across sales, support, automation, and remote operations.

Australia

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What I'm looking for

I'm looking for a role where I can combine customer-facing problem-solving, technical communication, remote coordination, and growing capability in Python, automation, AI workflows, and API integration.

At ApexFrame, I led a remote sales team for website development and architecture marketing services, contributing to 50 closed deals in five months.

I've guided prospects from qualification through proposal discussions and closing, translating digital services into practical commercial outcomes for non-technical clients. At Probe CX, I used structured questioning, active listening, and objection handling to progress qualified prospects through remote sales processes.

On the Telstra program at Concentrix, I managed high-volume customer enquiries, diagnosed service issues, and explained technical information clearly across different levels of technical literacy.

Alongside my Civil Engineering degree at RMIT, I've built practical capability in Python, automation, data handling, AI development workflows, API integration, debugging, research, and technical documentation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Oct 2025 - Jun 2026 (8 months)

Managed customer enquiries in a high-volume contact centre, diagnosing issues through targeted questioning and explaining technical information in plain language. Followed procedures accurately and escalated complex issues with clear summaries.

Customer Service Troubleshooting Documentation Escalation Management Multitasking

Remote Sales Closer / Sales Team Lead

ApexFrame

Jan 2024 - Dec 2025 (1 year 11 months)

Led a remote sales team selling website development and architecture marketing services, contributing to 50 closed deals in five months. Coordinated sales activities and improved team performance through refined communication strategies.

Sales Leadership Lead Qualification Objection Handling Client Communication Remote Collaboration Technical Communication

Remote Sales Representative

Probe CX

Mar 2025 - Oct 2025 (7 months)

Conducted remote sales conversations using structured questioning to identify customer needs and progress qualified prospects. Recorded customer information accurately and collaborated with colleagues to maintain consistent messaging.

Sales Active Listening Problem Solving CRM

Education

Degrees, certifications, and relevant coursework

RMIT University

Bachelor of Civil Engineering, Civil Engineering

2022 - 2026

Studied full-time while working concurrently in remote sales and customer operations roles. Developed analytical reasoning, technical documentation, project planning, requirements interpretation and structured problem-solving.