Avishi Gupta
@avishigupta
Customer service and technical specialist with 5+ years in support, troubleshooting, and project delivery.
AustraliaWhat I'm looking for
I am a customer service and technical specialist with over five years' professional experience delivering diagnostics, technical troubleshooting, and customer-focused solutions across consumer electronics and telecoms. I hold a Master of Advanced Engineering (Mechanical) from Monash University and a Bachelor's in Automotive Design Engineering, and I apply engineering rigour to support, assurance analysis, and process improvement.
At Apple I provided device diagnostics and resolution in a fast-paced environment, and at Serco I handle public service enquiries using knowledge articles and case logging to ensure timely, accurate outcomes. I am proficient with AutoCAD, SolidWorks, ANSYS, SQL, Salesforce and CRM systems, and I aim to leverage my technical background and customer-facing experience into a technical support or customer service management role.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Serco
Aug 2025 - Present (6 months)
Handle inbound phone and email enquiries for public service support, using procedures and knowledge articles to provide accurate, timely information and logging all customer interactions for tracking and resolution.
APProvided diagnostics and technical support for Apple devices, resolved customer issues in a fast-paced environment and built lasting customer relationships to ensure satisfaction and loyalty.
Service Advisor
National Australia Bank
May 2018 - Oct 2018 (5 months)
Managed customer enquiries and resolved product and service issues efficiently to maintain customer satisfaction and accurate account information.
Application Engineer
Renault Nissan Technology & Business Centre
Sep 2011 - Sep 2014 (3 years)
Designed and developed engine components for passenger vehicles, contributing to product development and engineering specifications for production readiness.
Associate Engineer
Cummins Research & Technology India Ltd.
Aug 2010 - Jan 2011 (5 months)
Designed turbine and compressor housings for turbochargers used in commercial vehicles, focusing on component performance and manufacturability.
Education
Degrees, certifications, and relevant coursework
MUMonash University
Master of Advanced Engineering (Mechanical), Mechanical Engineering
2017 -
Completed a Master of Advanced Engineering (Mechanical) at Monash University focusing on advanced mechanical engineering principles and applications.
USUniversity of Petroleum and Energy Studies
Bachelor of Technology, Automotive Design Engineering
2010 -
Earned a Bachelor of Technology in Automotive Design Engineering with coursework in vehicle design and engineering fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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