Open to opportunities

Lelona Nombakuse

@lelonanombakuse

Message

Dedicated customer service professional with extensive retail management experience.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in retail management and customer interaction. My proficiency in using CRM tools, such as HubSpot, has allowed me to enhance customer communication and satisfaction effectively. I take pride in my ability to manage store operations while training team members to ensure a high-quality customer experience.

Throughout my career, I have successfully addressed customer inquiries via phone, email, and live chat, ensuring timely and professional communication. My role as a Sales Advisor at Hirsch's allowed me to increase sales by offering purchasing advice and promoting additional products, while also providing tailored solutions based on customer needs. As a Store Manager at Rain LW, I managed daily operations, handled inventory and cash control, and oversaw the hiring and training of new team members, fostering a collaborative and efficient work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Expert

Current

Two Three Bird

Jan 2013 - Present (12 years 6 months)

Addressed customer inquiries via phone, email, and Live Chat, ensuring timely and professional communication. Utilised HubSpot to manage customer interactions and track communication history. Collaborated with team members through Asana for task tracking.

Customer Relationship Management HubSpot Asana Conflict Resolution Communication

Sales Advisor

Hirsch's

Jan 2019 - Present (6 years 6 months)

Increased sales by offering purchasing advice and promoting additional products. Provided tailored solutions based on customer needs and delivered efficient after-sales support, ensuring high customer satisfaction.

Customer Service Product Promotion Customer Satisfaction

Store Manager

Rain LW

Jan 2016 - Present (9 years 6 months)

Managed daily store operations to ensure a clean, safe environment for customers and staff. Handled inventory and cash control, and oversaw store opening/closing procedures. Supported hiring, training, and mentoring of new team members.

Team Management Training

Education

Degrees, certifications, and relevant coursework

Rosendaal High School

Matric, General Studies

Completed secondary education at Rosendaal High School, fulfilling the requirements for the Matric certificate.

Beauty Therapy Institute

Diploma, Somatic Bodywork

Undertook a comprehensive program in Somatic Bodywork, gaining expertise in various therapeutic techniques. Developed practical skills in client assessment and treatment application.